Who we are

A leading Global CX Management and BPO company

As a global leader in Customer Experience Management and Business Process Outsourcing, iSON Xperiences is leading the way in combining human efforts with technology to deliver customer delight in all interactions and on all channels.
For the past decade, we have been accelerating business results and managing customer interactions for some of the world’s leading brands, as well as start-ups and mid-sized businesses – helping to redefine the way people connect with these enterprises and offering them affordable solutions to meet their ever-changing needs.
Be it onshore, offshore, nearshore, or remote working, we provide modern omnichannel technologies, people, processes, and infrastructures that build value across every customer interaction, on all channels.




The Benefits of Outsourcing


  • Reduced costs

  • Increased efficiency

  • Variable capacity

  • Boosted productivity

  • Increased focus on strategy and key competencies

  • Access to niche skills and resources

  • Increased flexibility to meet changing business and commercial conditions

  • Accelerated time to market

  • Quicker expansion

  • Lower ongoing investment in internal infrastructure

  • Access to innovation, intellectual property and thought leadership

  • Possible cash influx resulting from transfer of assets to a new provider

  • Peace of mind


Not only do organisations save anywhere from 50% to 70% on labour costs by outsourcing, they also don’t have to worry about training, facilities, IT and HR. In this way, we help businesses streamline their operations, cut costs and save time.

Our Solutions

We partner with our clients to transform their outsourcing journey from a basic call centre to full Customer Life-cycle management.


Whether organisations need help scaling up their workforce, daily business operations or managing special campaigns, we combine technology with proven approaches to ensure successful outcomes. Our services are designed to support an entire business – to enable business agility and growth, encourage increased productivity and produce leading returns.

Why outsource to iSON Xperiences?


  • We combine people, processes and technology to provide the customer delight on all channels
  • Our impressive client portfolio of longstanding contracts with global brands
  • We are a highly innovative and zestful team with years of experience
  • We offer affordable services with reasonable pricing
  • We provide leading-edge data security infrastructure.
  • Quality is of utmost importance to us.
  • Quick Turnaround time.
  • We employ domain experts who ensure 100% project success
  • We kindly start-ups, mid-sized businesses, and even established brands throughout the world

Industries we serve

We offer data-driven solutions for delightful customer Xperiences.

Global Presence, Local Focus

We are the largest customer xperience
service provider in Africa

Global Presence

18

Jobs Created

18,000

Global Centres

36

People Impacted Positively

72,000



iSON Xperiences is a subsidiary of the iSON Group and is a global leader in Customer Experience Management and Business Process Outsourcing.
With a presence in 18 countries across Africa, Middle East and ASEAN, through 36 delivery centres worldwide, and a talented and dedicated workforce of over 18000 employees, we deliver exceptional customer services by developing intelligent operations, for digitally powered business process management and data solutions to enable business agility, increased productivity, and leading returns for clients.

Our Clientele

Our track record with our various global clients speaks for itself with most having been with us for a decade and more, repeatedly renewing their contracts and entrusting us with their valued brands.

Recognition

2020 Call Centre Service Provider Of The Year

2020
Call Centre Service Provider of the Year

2019 Pan African Contact Centre Management Provider Of The Year

2019
Pan African Contact Centre Management Provider of the Year

2019 BPO Company Of The Year

2019
BPO Company of the Year

2019 Contact Centre Of The Year

2019
Contact Centre of the Year

2018 Innovative BPO Provider Of The Year

2018
Innovative BPO provider of the Year

2018 Contact Center & BPO Operator Of The Year

2018
Contact Center & BPO Operator of the Year

2018 Contact Center & BPO Operator Of The Year

2018
Contact Center & BPO Operator of the Year

2018 Best Workplace Practices

2018
Best Workplace Practices

2017 Distinguished Achievement in IT & ITeS and Pioneer in Skilling Africa

2017
Distinguished Achievement in IT & ITeS and Pioneer in Skilling Africa

2018 Innovative Call Centre Service Provider Of The Year

2018
Innovative Call Centre Service Provider of the Year

2017 Best Company in Poverty Eradication and Best New Entry for West Africa

2017
Best Company in Poverty Eradication and Best New Entry for West Africa

2016 Bright Spot Award for Best Practices and CSR

2016
Bright Spot Award for “Best Practices” and “CSR”

2016 West African Business Process Optimization Competitive Strategy Innovation and Leadership

2016
West African Business Process Optimization Competitive Strategy Innovation and Leadership

2016 Customer Friendly Call Center of the Year

2016
Customer Friendly Call Center of the Year

2016 Distinguished Achievement in IT & ITeS

2016
Distinguished Achievement in IT & ITeS

2016 Call Center Solution Services Company of the Year

2016
Call Center Solution Services Company of the Year

2016 Africa Best Employer Award

2016
Africa Best Employer Award

2015 Commercial & Services Sector

2015
Commercial & Services Sector

2015 Vantage Award

2015
Vantage Award

2015 Business Process Services

2015
Business Process Services

Client Speak

testimonial
We thank iSON for its cooperation, professionalism and support. We hope for a successful partnership that delivers the best customer care in Africa and the Middle East.

Customer Relations Head,
Leading Communications Provider in Nigeria

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Customer delight guaranteed