we simplify
we satisfy
we delight
we create xperiences
we are you.
we care to learn
we care to understand
we create delightful Xperiences.
Who we are
The leading customer xperience provider in Africa, UAE and India
iSON Xperiences is a specialist in proactive customer engagement and customer experience management, partnering with leading brands to optimize their customer experience, revenue generation and business process management across the enterprise. Our dedicated and talented workforce spread across many Sub-Saharan African countries, along with UAE and India are redefining the way people connect.
We are the largest customer xperience
service provider in Africa
Global Presence
17
Jobs Created
18,000
Global Centers
35
People Impacted Positively
72,000
Our Clientele
We ensure customer delight and wow in all interactions on any channel or technology.
Recognition
2020 Call Centre Service Provider of the Year
2019 Pan African Contact Centre Management Provider of the Year
2019 BPO Company of the Year
2019 Contact Centre of the Year
2018 Innovative BPO provider of the Year
2018 Contact Center & BPO Operator of the Year
2018 Contact Center & BPO Operator of the Year
2018 Best Workplace Practices
2017 Distinguished Achievement in IT & ITeS and Pioneer in Skilling Africa
2018 Innovative Call Centre Service Provider of the Year
2017 Best Company in Poverty Eradication and Best New Entry for West Africa
2016 Bright Spot Award for “Best Practices” and “CSR”
2016 West African Business Process Optimization Competitive Strategy Innovation and Leadership
2016 Customer Friendly Call Center of the Year
2016 Distinguished Achievement in IT & ITeS
2016 Call Center Solution Services Company of the Year
2016 Africa Best Employer Award
2015 Commercial & Services Sector
2015 Vantage Award
2015 Business Process Services
Client Speak
We thank iSON for its cooperation, Professionalism and support. We hope for a successful partnership that delivers the best customer care in Africa and the Middle East.
Customer Relations Head, Leading Communications Provider in Nigeria
