Call Center & BPO Service Provider in South Africa, Kenya Egypt

Who we are

The leading BPO service provider in Africa, UAE, and India

iSON Xperiences is a specialist in proactive customer engagement and customer experience management, partnering with leading brands to optimize their customer experience, revenue generation, and business process management across the enterprise. Our dedicated and talented workforce spread across many Sub-Saharan African countries like South Africa, along with UAE and India are redefining the way people connect. Our roots deep in domain and industry expertise enable us to acknowledge fast-changing market dynamics better than our challengers. Here, we built intelligent operations, for digitally-powered business process management and data solutions ensuring sky-scraping returns through business agility, productivity, and growth! Trust us, we are one of the trusted BPO service providers!




Benefits of outsourcing!


  • One of the major reasons firms tend to outsource is the reduction of cost. In the place of buying IT equipment and employing dedicated teams to do various tasks, they can outsource the tasks to the different BPO in south Africa and many other countries, reducing or even eliminating overhead costs.

  • Call centers are experienced in different fields and perform at the apex level. Moreover, they adapt great practices and use the latest technology. It naturally results in top efficiency and boosted productivity.

  • Various organizations, mainly start-ups, experience a hard time carrying out business activities. This is where call centers come into the picture as transferring non-core processes to a BPO service provider gives the firm extra time to concentrate on its core business procedures/activities.

  • If the organization decides to step into an overseas market, various activities that require local market knowledge, national law expertise, or fluency in a foreign language can be given to a BPO company. As a result, it helps in boosting efficiency and quicker expansion.

Work with a business-driving outsourcing company to achieve goals!

Nothing to brag about but iSON Xperiences have played a challenging part in reshaping many businesses and organizations. Here, we line up our way of conveying excellence in quality to your particular, a completely different manner of doing business and delivering effortless real-time solutions with CCT. As it is known, adaptability is important, and we take pride in ourselves on having taken it in pace from decent beginnings as a call center in Africa to our current position in the top tier BPO service providers.

Our Solutions

We have transformed the outsourcing journey for our
customers from a basic call center to an xperience center.


iSON Xperiences is committed to providing ongoing value to our customers. Here, we grip on technology and implement ideal practices, to provide a range of first-rate and low-cost Information Technology Solutions, from global locations enabling customers to achieve their goals. Our ideal goal is to bring the best results out of the client’s investment. And, for specific client requirements, we plan strategies to provide continuous quality service to our customers, with repetition in place to ensure the ongoing of business and the capacity to handle hurdles in workload and seasonal variations. Our skilled manpower includes a mixture of talented individuals with substantial domain knowledge, from graduates to postgraduate to business managers. Besides, our customers take the advantage of our 99% success rate in project handling. The dedicated teams at ISON South Africa and other branches, offer above and beyond benefits with reduced risk, accountability, transparency, and a single point of contact.

Why outsource to ISON Xperiences?


  • We are a leading and reliable business process outsourcing firm
  • Highly innovative and zestful team with years of experience
  • Affordable services with reasonable pricing
  • Leading-edge data security infrastructure.
  • No-compromise attitude towards quality.
  • Attention to specific bars with 100% client satisfaction.
  • Quick Turnaround time.
  • We employ domain experts who ensure 100% project success
  • We kindly support start-ups, mid-sized businesses, and even established brand in Egypt, Kenya, South Africa, India and many other countries.

industries we serve

We offer data-driven solutions for delightful customer xperiences.

Global Presence

We are the largest customer xperience
service provider in Africa

Global Presence

17

Jobs Created

18,000

Global Centers

35

People Impacted Positively

72,000



Do you want to be a part of our talented team?

Do you believe that you can contribute vastly to both: the accomplishment of your professional goals, and the bottom line of every business success? If yes, you are at the right place! If you feel you have what it takes, you can contact us on any channel. And, if you are top-notch in what we want, you can easily make you way in our call center in Egypt, Africa, Kenya and many other across sub-Saharan countries.

Our Clientele

We ensure customer delight and wow in all interactions on any channel or technology.

Recognition

2020 Call Centre Service Provider Of The Year

2020
Call Centre Service Provider of the Year

2019 Pan African Contact Centre Management Provider Of The Year

2019
Pan African Contact Centre Management Provider of the Year

2019 BPO Company Of The Year

2019
BPO Company of the Year

2019 Contact Centre Of The Year

2019
Contact Centre of the Year

2018 Innovative BPO Provider Of The Year

2018
Innovative BPO provider of the Year

2018 Contact Center & BPO Operator Of The Year

2018
Contact Center & BPO Operator of the Year

2018 Contact Center & BPO Operator Of The Year

2018
Contact Center & BPO Operator of the Year

2018 Best Workplace Practices

2018
Best Workplace Practices

2017 Distinguished Achievement in IT & ITeS and Pioneer in Skilling Africa

2017
Distinguished Achievement in IT & ITeS and Pioneer in Skilling Africa

2018 Innovative Call Centre Service Provider Of The Year

2018
Innovative Call Centre Service Provider of the Year

2017 Best Company in Poverty Eradication and Best New Entry for West Africa

2017
Best Company in Poverty Eradication and Best New Entry for West Africa

2016 Bright Spot Award for Best Practices and CSR

2016
Bright Spot Award for “Best Practices” and “CSR”

2016 West African Business Process Optimization Competitive Strategy Innovation and Leadership

2016
West African Business Process Optimization Competitive Strategy Innovation and Leadership

2016 Customer Friendly Call Center of the Year

2016
Customer Friendly Call Center of the Year

2016 Distinguished Achievement in IT & ITeS

2016
Distinguished Achievement in IT & ITeS

2016 Call Center Solution Services Company of the Year

2016
Call Center Solution Services Company of the Year

2016 Africa Best Employer Award

2016
Africa Best Employer Award

2015 Commercial & Services Sector

2015
Commercial & Services Sector

2015 Vantage Award

2015
Vantage Award

2015 Business Process Services

2015
Business Process Services

Client Speak

testimonial
We thank iSON for its cooperation, Professionalism and support. We hope for a successful partnership that delivers the best customer care in Africa and the Middle East.

Customer Relations Head,
Leading Communications Provider in Nigeria

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Customer delight guaranteed