Case Studies

 ISON provides the benefits of brilliant data use and true client focus to improve overall client experience

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CCT/IVR Deployment

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Revenue Enhancement through Upselling for Leading Telco on Inbound calls

CCT

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Cost Savings post Transition through optimized service delivery

CCT

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Cost Savings post Transition through optimized service delivery at Agent level

CCT

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Cost Savings post Transition through E2E CCT/IVR Deployment

CCT

CSAT & Quality Improvement

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Improvement and Consistency in First Call Resolution (FCR) % for a leading Telco in India

CCT

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CSAT Improvements, leading to market share leadership for a leading Telco client.

CCT

Efficiency Enhancement

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AHT reduction Project for multiple clients

CCT

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Customer Acquisition process enhancement for leading Telco clients.

CCT

CX transformation

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Remarkable Customer Experience Transformation for a leading Telecom brand

CCT

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Customer Care Transformation for a leading Bank

CCT

Social Media

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Social Media Care and Customer Engagement Transformation for a Top Brand

CCT

Revenue Generation

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Outbound Revenue Generation Campaign for a leading Telco Client

CCT