ABOUT iSON Xperiences

Our Growth Story

Our unwavering focus on service excellence has seen iSON Xperiences grow from humble beginnings in a single call centre in Africa, to enjoy a presence in 18 countries, driven by a workforce of over 18,000 employees, conducting over 50-million customer transactions per month, for more than 500-million customers globally.
We truly are a global organisation, of global citizens, servicing global brands.

Vision

“To align talent, technology and processes to support and drive customer engagement and delight”

  • To be a best-in-class, dynamic and innovative customer experience and process management corporation of global repute.
  • To provide an environment of trust, cooperation and mutual respect to all stakeholders.
  • To create significant value for our customers, employees, partners, shareholders, and the communities we operate in.
  • To develop “customers for life” by earning their loyalty by anticipating, listening and responding to their needs.

Mission

iSON Xperiences is passionate about delivering service excellence and great customer experience. We create innovative solutions, which deliver compelling outsourcing services, creating value for shareholders, clients and employees, whilst maintaining a broad commitment to the environment and society.

Core values

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Personal

We will champion individuals, for it is they who make a company with total commitment and passion. For us, the personal is professional.

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Agility

Speed is of essence and therefore we will always be quick – in responding, in decision-making, in implementation and in reporting.

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Integrity

Our ethics are sacred. We will always remain open, honest and transparent in all our dealings and abide by the laws of the countries and communities we operate in.

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Excellence

We will pursue excellence in serving our internal and external customers by offering a superior experience each time, in every situation.

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Compassion

We will strive for diversity and also serve the marginalised and differently-abled sections of the society by empowering them with knowledge and job opportunities.

DNA

Business Process Management BPM Services

Industries we serve

Our deep domain expertise allows us to deliver bespoke and agile CX Management and BPO solutions across a variety of industries, with our client portfolio comprising of Telecoms, BFSI, Energy and Utilities, Media and Entertainment, Government, Retail, Aviation and E-commerce.
We seek to assist small and mid-sized companies by offering them affordable outsource solutions to meet their changing needs on the journey to growth and success

We care about our people

At iSON Xperiences, we firmly believe in bringing jobs and IP to people. Instead of having people migrating to find employment, we bring the work to where our people are situated. The economic impact of this multiplies exponentially as employees do not have to move, yet are able to gain workplace experience and knowledge of whichever industry they serve, setting the platform for many employees to then step into careers in these relevant industries.
We focus on career growth and the progression for our employees. Over 99% of our employees in Africa are citizens of the relevant countries we operate in.
To date, we have promoted over 2,000 employees through our robust Internal Jobs Profile Programme, ensuring that we upskill and retain staff as much as possible. We care about our people – about their health and wellness, about inclusion and diversity, as well as their personal and professional growth.

And give it back to the customers

From environmental stability to volunteering, we always try to be great corporate folks and enthusiastic contributors in the communities where we work and live a peaceful living!

Our partnership with global experts

To achieve the desired goals or needs as per the client, we don’t do it alone as we have a team of experts by our side offering off-shore business process outsourcing. Our global group of professionals merges scaling range and industry experience with hands-on various technical expertise. So the client can get outcomes accurately and fast. And, at ISON, we never stop innovating and creating new opportunities, overcoming the challenges.

Our Corporate Social Responsibility Initiatives

At iSON, we apply our skills and resources in areas that make the greatest impact on society. This belief is the basis of our CSR work in our operating geographies. Our community involvement programs endeavour to achieve the shared values of iSON, (integrity and outstanding value to markets and clients, commitment to each other and strength from cultural diversity) and forms the basis of our code of ethics and professional conduct. We are committed to important aspects like creating equal opportunities, gender diversity amongst other imperative aspects and address these issues through our year-round signature programs.
Our key focus areas are Education and Learning, Social Engagement, Health Community Service and Women Empowerment.
To find out more: http://www.isonfoundation.com/

About Us

iSON Xperiences is a subsidiary of the iSON Group and is a global leader in Customer Experience Management and Business Process Outsourcing. With a presence in 18 countries across Africa, Middle East and ASEAN, through 36 delivery centres worldwide, it has been managing customer interactions for some of the world’s most renowned brands and redefining the way people connect with enterprises. iSON Xperiences’ talented and dedicated workforce of over 18000 employees, combine human efforts with technology to delivery exceptional customer service by developing intelligent operations, for digitally powered business process management and data solutions to enable business agility, increased productivity, and leading returns for their clients.