Applications and Tools
Access to the right information about end-customers helps to serve them better. In addition, employees productivity increases with the usage of tools and applications.
Our applications and tools helps us to serve customers better.
We help optimize information collection and retrieval for an organization and allow customers and agents access to dynamic information.
We have deployed Knowledge management (KM) for most of our clients, which is used for creating, sharing, using and managing the knowledge and information on products and services of our clients.
Work Force Management
By giving agents the tools they need to increase the number of leads contacted each day, you already win half the battle. Our endeavor is to take the WFM tools to leverage existing workforce and maximize productivity during agents billable hours.
We have Workforce management tools to maximize performance levels and efficient utilization of resources, which allows us to serve 400 million customer base of our clients.
We ensure fairness, transparency and accuracy in Quality Management deliverables while utilizing automation to keep costs optimized and maintain SLA & CSAT criteria. The RCA and VOC capture translates customer feedback into effective gap elimination / error mitigating measures.
We are an ISO 27001:2013 & 9001:2015 certified organization. For over two years we have maintained a quality score of 90%.
With fast access to the right information through Document Management system (DMS) that results in improved information management, our agents demonstrate an understanding of customers.
We manage over 10 million forms / documents annually through the DMS.
Unified Agent Desktop
Your existing applications are interwoven into new customer friendly processes and enabled by tools that empower your agents.
We help organizations to reduce training time and costs by upto 50%, all with an intuitive interface and a quick set-up.
We help organizations realign their strategy around their customers. We enable organizations to identify their most valuable customers and understand their lifetime values
We have deployed CRM system for our clients that manages their customers, partners and prospects information all in one place.
We help organizations offer its customers a variety of choices on how they can communicate and simplify the communication process.
We have deployed mobile apps for our clients that run on a mobile device such as a phone/tablet or watch. Users can download the app and manage their company accounts through the application.