Applications and Tools
Access to the right information about end customers helps to serve them better. In addition, employee’s productivity increases with the usage of tools and applications. Our applications and tools help us to serve customers better.
We help optimize information collection and retrieval for an organization and allow customers and agents access to dynamic information. We have deployed Knowledge management (KM) for most of our clients, which is used for creating, sharing, using, and managing the knowledge and information on products and services of our clients.
Work Force Management
By giving agents the tools they need to increase the number of leads contacted each day, you already win half the battle. Our endeavor is to take the WFM tools to leverage the existing workforce and maximize productivity during agent’s billable hours.
We have workforce management tools to maximize performance levels and efficient utilization of resources, which allows us to serve the 400 million customer base of our clients.
We ensure fairness, transparency, and accuracy in Quality Management deliverables while utilizing automation to keep costs optimized and maintain SLA & CSAT criteria. The RCA and VOC capture translates customer feedback into effective gap elimination/error mitigating measures.
We are an ISO 27001:2013 & 9001:2015 certified organization. For over two years we have maintained a quality score of 90%.
With fast access to the right information through a Document Management system (DMS) that results in improved information management, our agents demonstrate an understanding of customers.
We manage over 10 million forms/documents annually through the DMS
Unified Agent Desktop
Your base applications are wind together into latest customer-friendly processes and sanctioned by tools that support your agents in every up and down.
We help organizations to reduce training time and costs by up to 50%, all with an intuitive interface and a quick setup.
We help organizations realign their strategy around their customers. We enable organizations to identify their most valuable customers and understand their lifetime values
We have deployed a CRM system for our clients that manages their customers, partners, and prospect's information all in one place.
We help organizations offer their customers a variety of choices on how they can communicate and simplify the communication process.
We have deployed mobile apps for our clients that run on a mobile device such as a phone/tablet or watch. Users can download the app and manage their company accounts through the application.
Enhanced customer experience is the key to success!
Let’s run into the basics and know what exactly customer experience is, so, it is defined as the addition of experiences that customers/users have during the whole tenure of a relationship with a specific product or service. And it is imperative to offer a great customer experience in today’s world because a good impression can help you gain trust and love from n number of users, but a bad impression can rapidly make them choose your competitors for a specific product or service. In a nutshell, it can be stated, a company/ organization with a high NPS (net promoter score) is expected to grow faster than the companies with lower loyalty metrics.
Customer experience management tools have become a necessity!
In today’s time, leading and managing a smooth customer experience can be quite a daunting task as it includes understanding how customers interact with your product and what they want to get out from it. Customer experience management tools clarify this procedure by catching most to-the-point customer data and contributing pragmatic insights. Besides that, Customer experience management tools are armed with various abilities like content management, customer analytics, and contextual help. However, there are a handful of such tools available in the marketplace and the major challenge is to find out the tools that run and works the best for you. Well, you don’t really need to get into the never-ending loop to find the best, we will do it all for you!
Ensuring the best customer experience for enterprises, small, and huge businesses!
It is a substantial fact that big budgets majorly come with huge expectations and with customer experience there’s a lot at stake. And to a matter of fact, for small and mid-sized businesses, it’s way easier to change services, software, and tools they don’t like or find non-profitable. But on the other hand, enterprises have to carefully consider each choice as they don’t run on big budgets.
Furthermore, big businesses can majorly enhance the customer’s behavior towards them by maintaining all of the stages in the customer-service relationship. Be it optimizing the design on the website, maintaining the finest post-purchase customer service, and for them improving customer experience is an investment that gives quick returns in less time. In a conclusion, these customer experience tools and applications will assist you in providing the finest customer experience ensuring substantial business growth!