iSON Xperiences partners with FICO

iSON Xperiences Will Bring FICO’s AI-Powered Customer Management Technology to Countries Across Africa Partnership will merge decisioning technology with BPO solutions DUBAI — 9 October 2024 – Global analytics software leader FICO has partnered with iSON Xperiences, the largest business process outsourcing solutions company in Africa, to bring FICO capabilities for customer management to 15 countries […]
iSON Xperiences Recognized as a Major Contender and Star Performer in Everest Group’s CXM Services PEAK Matrix® Assessment 2024 for EMEA

Dubai, UAE – 19 September– iSON Xperiences, a leading provider of customer experience management (CXM) services, is delighted to announce that it has been positioned as both a Major Contender and a Star Performer in the Everest Group CXM Services PEAK Matrix® Assessment 2024 for EMEA. This dual recognition underscores iSON Xperiences’ commitment to delivering exceptional […]
iSON Xperiences Wins BPO Company of the Year Award in Ghana

We’re excited to share some fantastic news! iSON Xperiences has been named BPO Company of the Year at the prestigious Ghana – West Africa Business Excellence Awards. These awards recognize outstanding businesses and individuals across the region. Winning this award is a huge accomplishment and a true testament to all your hard work and dedication. The Ghana – […]
iSON Xperiences announces leadership transition with appointment of Vitul Kwatra as Global Chief Executive Officer

Dubai, UAE, 19 June 2024 – iSON Xperiences, a global leader in Customer Experience Management (CXM) and Business Process Outsourcing (BPO) announced the appointment of Vitul Kwatra as its incoming Global Chief Executive Officer, effective this month. Vitul Kwatra succeeds Pravin Kumar, who has served as Global CEO since the company’s founding in 2011. A Legacy […]
iSON Xperiences lends aid in KwaZulu Natal

On the 3rd June 2024, an unfortunate act of nature took place in KwaZulu Natal, South Africa, when an unexpected tornado ripped through the northern suburbs of Tongaat, Seatides and La Mercy on the coastal region, causing extensive damage to public infrastructure, homes and schools. Thousands of people were displaced after their homes were destroyed. […]
Recognition received on International Labour Day

We are excited to extend our warmest congratulations to Punit Arorah – Chief Growth Officer: West Africa, on receiving a prestigious award from the President of Ghana on International Labour Day, May 1st, 2024. This recognition is a testament to his exceptional dedication and outstanding contributions in maintaining a healthy industrial relationship for iSON Xperiences with the Union […]
Celebrating our partnership with Amazon

We are delighted to share some exciting news with you all – we’ve established a partnership with Amazon, a global tech giant!. Founded by Jeff Bezos in 1994, Amazon has evolved into one of the largest and most influential companies globally, offering a diverse range of products and services.We’ll be supporting Amazon through outbound calling, […]
iSON Xperiences Achieves PCI DSS v 4.0 Certification

A Significant Step Towards Enhanced Security in handling payment cards data We’re happy to share that iSON Xperiences has achieved the latest version 4.0 of PCI DSS certification. This certification reinforces our commitment to data security and compliance and opens up new avenues for growth. PCI DSS certification is a pivotal step for organizations handling […]
Collaborative visit with Arunima NGO at iSON Xperiences, Dehradun

Fostering Inclusion We are happy to share the success of a recent inspirational visit by Arunima NGO, a dedicated organization for adults with Autism. This visit was part of our ongoing Corporate Social Responsibility (CSR) initiatives, aiming to foster greater collaboration with Arunima NGO and explore opportunities for providing employment to specially-abled individuals. The visit […]
Celebrating our successful Go-Live with Branch International

We’re proud to announce our partnership with Branch International, a leading mobile-first financial services provider in Africa. With a mission to deliver world-class financial services to the mobile generation, Branch offers instant loans, money transfers, and bill payments, positioning itself as a Microfinance Bank with global influence. This partnership extends our reach into the digital […]