Bringing Intellectual Property (IP) to Work
As frontrunners of ICT in Africa, we bring with us our intellectual knowledge and use cases in Africa and Middle East.
How does Agent Empowerment drive Customer Delight?
Agent empowerment is fundamental in the CX Management process, especially since the recent pandemic saw Agents having to face sharply rising query volumes,
How to Find the Right BPO Partner for Your Business
Is your business growing and the need for scaling up becoming more pertinent? There are many benefits to be derived from outsourcing certain functions to a Business Process Outsourcing (BPO) company.
Ways to Improve Back-Office Operations
It won’t be wrong to say that the COVID 19 pandemic has forced everybody, including million-dollar businesses, to rethink their back-office business strategies.
iSON Xperiences takes majority control of Credit Solutions Services (CSS) South Africa
iSON Xperiences, and financial recovery service provider, CSS Credit Solutions Services (CSS), have partnered together to bring tailormade business process outsourcing (BPO) solutions across the globe
3 Big Reasons for the E-commerce Industry to Hire CX Management Services
There are several reasons for the e-commerce industry to outsource their Customer Experiences services.
BPO Boom: The Need for Customer Interactions in the Digital Age
There has been a lot of talk around the digital boom (and AI) in the BPO industry.
BPO Contact Centres and AI: Taking Giant Strides in 2022
It certainly would be no overstatement to say that AI (Artificial Intelligence) has propelled the BPO industry in recent times.
iSON Xperiences to now provide customer services to MTN, South Africa
iSON Xperiences to service 50% of telecom customer service market in SA
Customer service in the digital age. Do we still need human interaction?
We at iSON Xperiences believe human interactions will always be vital to any customer service strategy.
Why is the e-commerce industry in need of hiring BPO services?
Imagine a world without online shopping - You can’t imagine, can you? Over the last few years, we have witnessed the birth of an increasing number of e-commerce
Wasla Outsourcing Rebranding
As we expand our global footprint across Africa, iSON Xperiences has now launched in Egypt. With this new expansion, we are all set to deliver a superior customer Xperience to enterprises and businesses worldwide.
A great addition to the global iSON Xperiences family!
iSON Xperiences is elated to announce the acquisition of the BPO & Customer Experience Technology business of Altron People Solutions. This new addition to the iSON family paves
South Africa's rising BPO industry
With the growth of a consistent CAGR of 13.2% during the forecast, the BPO industry in South Africa is estimated to be worth USD 3.6 billion by 2027. The secret to the emergence of more and more BPO's in South Africa
Work at home agents V/S Call centre agents at premises
BPO industry has proved how resilient it is by coming up with remote work, so that the call centre agents are able to seamlessly deliver a superior customer experience, despite the testing times.
How intelligent automation is changing the BPO industry
Check how intelligent automation lends corporations an advantage, with considerably better operational agility, faster time for marketing, and enhanced standards.
Why south africa for call centre outsourcing?
South Africa has won titles such as National Outsourcing Destination of the Year, this has certainly placed South Africa as one of the best bets for offshore call centre outsourcing.
Future of Outsourcing by 2025
Today’s businesses around the globe are doing their best to cement a strong foot in the outsourcing landscape.
What are the advantages of diversity in the
Customer Experience Industry?
Gone are the days when focusing on customer experience was
Unveiling The Reality Of Omnichannel
Omnichannel is a necessary sword to slay dragons and keep with the competitors in the world of customer service.
The shift in telecom due to 5G
5G is a long-awaited digital revolution that is all set to cause a tech-ruckus across borders.
How IoT impacts Omnichannel Customer
The term 'Customer Experience' has been the latest buzzword on the marketing lane.
How has ‘Africa’ become the hub of global outsourcing in recent years?
In recent years, Africa has certainly poised to finally become the soaring international powerhouse for the outsourcing industry
2021 RoadMap for the Customer Experience Industry
Last year was an unprecedented time in the history of mankind.
EMERGING DIMENSIONS OF HRM
If we trace back the history of the business environment, trading patterns and markets were stable
The importance of World Earth Day
Let’s begin the article with a couple of quotes, which will put the significance of the day into the critical
iSON BPO Journey to International
We are living in a dynamic world where business strategies are planned around customer needs and expectations.
The Africa CEO Forum 2019
The 2019 Africa CEO Forum was inaugurated at Kigali, Rwanda on the 25th March 2019 at the Kigali Convention Centre.
iSON HRO: An overview
In this competitive world, companies are constantly striving to outperform others. Providing all round quality service, performance and business...
World Autism Awareness Day
Today is World Autism Awareness Day. It is an internationally recognized day on 2 April every year..
iSON Group Wins 2018 NiTA Awards
iSON Group has once again proved that we are nurturing a mutual commitment and a shared contribution...
OUTSOURCING vs CAPTIVE
The African continent is bristling with potential and tempered by a complex combination of economic and political risks that
Roar of the sleeping giant
Let’s start this article with a story from far away India. Over the last 20 years, India has become the world's favored market for
What is the best approach to be used by organisations who has taken the strategic outsourcing decision for their