We Deal In The Best Call Center Technologies!
To strengthen call center outsourcing and meet customer’s needs; a reliable, resilient infrastructure coupled with a cloud-based multichannel software platform is desired. We can integrate to a customer's platform or we can deliver service using a cloud-based multi-channel contact center provided by our technology partners, such as AVAYA, Cisco, Aspect.
We have experience in handling various Contact center technologies Like Aspect, Avaya (Blue & Red), Cisco, Genesys and Verint, Nice, etc. More than 50% of our IT staff are either Certified for Process (ITIL) or Product Certified (Like AVAYA, Microsoft, CISCO, Oracle Database).
Dialers allow your staff to focus on what matters: the person on the other end. We help most companies quickly graduate from manual dialing to:
- Preview dialers
- Power dialers
- Predictive dialers and Progressive Dialers
We have robust and scalable outbound dialers which enable us to reach over 1 million customers every month.
The phones won’t stop ringing but having a meaningful conversation results in happy customers. We help agents to convert interactions into opportunities, be more productive and reach solutions quicker. Call center outsourcing can the best choice as we allow 100% customer conversation continuity irrespective of the agent and department they are speaking to.
Today organizations need more than an automated voice to connect with their customer: consistent and seamless experience touchpoints. We help streamline customer service and business communication thus making your calls professional and standardizing customer experience. We serve over 400 million end customers globally through our IVR.
Our cloud telephony solutions have been designed to help companies at all stages of their customer communication requirement. To bring the best use of call center technology, quick Launch Service by the Customer at the minimum size and faster scale-up capability are strategized as per the Business demand available 24X7.
Your callers get access to highly qualified agents who can assist them quickly. We help you address customer needs more efficiently by minimizing time spent on the phone for both caller and agent. We have deployed large-scale ACD systems, wherein 8000+ agents log in daily and handle over 40 million customer transactions per month.
The Role Of Technology In Customer Service
Speaking based on history markings, as soon as any invention in mass communication technology smacks the market, big firms try to use it to increase customer service quality. Do you know that this trend of using technology in contact centers (initially just call centers) began in the early 1950s with the beginning of approx., 1-800 numbers? Well, this continued with the fusion of Interactive Voice Response (IVR) technology in the 1970s, online databases in the year 1980, email in 1990s, online helpdesks and live chat in the early 2000s, social media in the late 2000s, and in current time, the widening of AI/AR contact center technology and self-service by the year 2010. However, the idea of a “contact center” is kind of new, each of these technology adoptions moved call centers closer to becoming contact centers
Why Contact Center Technology Matter?
In today’s inundated market with multiple choices to choose from, clients are in charge of their purchasing choices more than before as it matters the most to them. This is why don’t let the contact center be the reason your client moves to your competitor. And it is suggested to get ahead by offering excellent customer service by hook or crook! Having all the technology in place, so that your business’s contact center can run smoothly is crucial when you want to give your customers an exceptional experience.
The Future Of Call Center Technology!
The future of call center technology is planned to improvise the customer experience, boost productivity, and maximize profitability. Additionally, it’s outlined to help the agents spend less time on boring administrative tasks and more time doing those tasks that matter the most and that open the doors to success. Be it Omnichannel support to QA technology, digital scorecards, data analytics, and reporting, cloud software, AI, and learning management systems, there are multiple ways to improvise how the call center runs. The key is to execute the accurate creative call center technology as per the needs and to always keep the eagle’s eye on the latest ongoing trends.