We provide leading edge Digital CX Technologies
To strengthen contact centre outsourcing and meet customer’s needs; a reliable, resilient infrastructure coupled with a cloud-based multichannel software platform is required. We can integrate to a customer's platform, or we can deliver service using a cloud-based multi-channel contact centre provided by our technology partners, such as AVAYA, Cisco, Aspect.
We have experience in handling various Contact centre technologies Like Aspect, Avaya (Blue & Red), Cisco, Genesys and Verint, Nice, etc. More than 50% of our IT staff are either Certified for Process (ITIL) or Product Certified (Like AVAYA, Microsoft, CISCO, Oracle Database).
Dialers allow your staff to focus on what matters most: the person on the other end. We help most companies quickly graduate from manual dialling to:
- Preview diallers
- Power diallers
- Predictive diallers and Progressive Dialers
We have robust and scalable outbound diallers which enable us to reach over 1 million customers every month.
The phones won’t stop ringing but having meaningful conversations results in happy customers. We help agents to convert interactions into opportunities, be more productive and reach solutions quicker. Contact centre outsourcing can the best choice as we enable seamless customer conversation continuity, irrespective of the agent and department they are engaging with
Today organisations need more than an automated voice to connect with their customers. They need consistent and seamless experience touch points. We help streamline customer service and business communication, making your calls professional and standardizing the overall customer experience. We serve over 500 million end customers globally through our IVR.
Our cloud telephony solutions have been designed to help companies at all stages of their customer communication processes. By using the best in CX technology, we can rapidly deploy processes, reduce costs and increase scale-up capability to meet the business strategy.
Every step of the way, we provide your customers access to highly qualified agents who can assist them quickly. We help you address customer needs more efficiently by minimizing time spent on the phone for both the customer and the agent. We have deployed large-scale ACD systems, wherein 18000+ agents log in daily and handle over 50 million customer transactions per month.
The Role Of Technology In Customer Service
Technology certainly plays a big role in providing optimal Customer Service. Do you know that this trend of using technology in contact centres (initially just call centres) began in the early 1950s with the beginning of 0-800 numbers? Well, this continued with the fusion of Interactive Voice Response (IVR) technology in the 1970s, online databases in the year 1980, email in 1990s, online help desks and live chat in the early 2000s, social media in the late 2000s, and currently the expansion of AI/AR contact centre technology and Automation.