iSON Xperiences’ CX Consulting and Design takes a three-step approach
Acquire data and metrics (plenty of it) to better understand what’s going on
Identify your best customers and match them with the best practices, standards and solutions that are most likely to want to impact the key business outcomes
Design and orchestrate a CX oriented charm offensive strategy to make your good customers, great customers with long lasting Customer Lifetime Value (CLV)
Our CX expertise will fuel your CX strategy with best of world possibilities.
On-track and on-time, and at your Desired destination. iSON Xperiences is your Customer’s Ticket to Ride
Customers come and go but that may not be necessarily so. The science of customer journey mapping is evidence you can:
Frequently and deliberately analyse, why your customer’s leave or stay, to pinpoint the platforms they choose to step off, or on to. This ensures you design customer Xperiences ecosystem that can surpass their expectations and aspirations, keeping them committed for the long haul.
With rising customer expectations, our team of Customer Xperience experts are designing the CX journey that can help meet the growing demands of your past, current and future customers.
iSON Xperiences’ CX Consulting and Design takes a three-step approach:
Our CX expertise will fuel your CX strategy with best of world possibilities.
Choose iSON for CRM services to enhance customer satisfaction and loyalty with our expert solutions. Transform your customer experience with us.
Business Process
Re-Engineering
With new technologies, multi-generational customer demands, and better ways of getting things done, our clients require an unconstrained…
Digital and CX Maturity Transformation
iSON Xperiences deploy the latest digital solutions, best processes and people interventions to deliver excellent customer experiences consistently.
Business Continuity
Planning
How do you build resilience and seamlessly safeguard the interests of your customers, stakeholders, reputation and brand?
Send us an email or a message via our form.
In today’s world businesses are taking cognisance of the cost-of-living crisis, increased competition, and other economic factors at play. Arriving to the conclusion, if we always continue to do what we have always done, we may get nothing.
It is time for radical innovation, redesign to survive and thrive. The modern world is shaping the businesses of the future, and moreover the modern customer is shaping the way we sell and serve. Today’s informed customer is more enabled, empowered, spoiled for choice and with a heightened sense of social consciousness demanding care and moral behaviour beyond reproach.
With new technologies, multi-generational customer demands, and better ways of getting things done, our clients require an unconstrained, cutting-edge future state process map with 20-20 vision.
Choose iSON for CRM services to enhance customer satisfaction and loyalty with our expert solutions. Transform your customer experience with us.
Customer Journey
Mapping
Do you want to achieve reduced Call per Customer (CPC), improved Answer Level (AL), minimized Average Hold Time (AHT) and accelerated Turn Around Time…
Digital and CX Maturity Transformation
iSON Xperiences deploy the latest digital solutions, best processes and people interventions to deliver excellent customer experiences consistently.
Business Continuity
Planning
How do you build resilience and seamlessly safeguard the interests of your customers, stakeholders, reputation and brand?
Send us an email or a message via our form.
iSON Xperiences deploy the latest digital solutions, best processes and people interventions to deliver excellent customer experiences consistently.
Meet your customers where they want to encounter you, via our Digital CX Maturity and Transformation capabilities. Designed to achieve our client’s objectives, we service their customers, enabling our clients to:
We lead our customers through a process, providing guidance and recommendations on innovative technologies for smooth customer interactions. Our services encompass both emerging and established technologies, including:
BOT capability with multi-channel integration to offer a synchronous customer conversation
Speech and Conversational Analytics to transform recorded customer interactions from idle data to actionable intelligence
Voice Biometrics to detect fraud and gauge real-time customer sentiments including “contact-ability” and propensity for sales
Robotic Process Automation (RPA) to eliminate monotonous, mundane, menial, meaningless, and menacing tasks
Proprietary Low Code Development applications to put our client’s conversations with their customers in their own hands for quick and agile deployment
Choose iSON for CRM services to enhance customer satisfaction and loyalty with our expert solutions. Transform your customer experience with us.
Customer Journey
Mapping
Do you want to achieve reduced Call per Customer (CPC), improved Answer Level (AL), minimized Average Hold Time (AHT) and accelerated Turn Around Time…
Business Process
Re-Engineering
With new technologies, multi-generational customer demands, and better ways of getting things done, our clients require an unconstrained…
Business Continuity
Planning
How do you build resilience and seamlessly safeguard the interests of your customers, stakeholders, reputation and brand?
Send us an email or a message via our form.
Predict, Prevent and Mitigate.
There is no business immune to extreme weather, pandemics, political unrest, cybercrime, technical failure, supply chain incidents and more. Be it disaster planning, crisis management, business continuity or disaster recovery, large ramp ups in short periods are requisite to safeguard your company from harmful threats.
How do you build resilience and seamlessly safeguard the interests of your customers, stakeholders, reputation and brand? Knowing your threats, your vulnerabilities and risks is key to prevention, planning, preparation and progress.
This is coupled with our global presence across 22 countries and 35 delivery sites, with language capabilities in 40 languages, affording you rapid deployment and immunity to geo-political or geohazard risks.
Choose iSON for CRM services to enhance customer satisfaction and loyalty with our expert solutions. Transform your customer experience with us.
Customer Journey
Mapping
Do you want to achieve reduced Call per Customer (CPC), improved Answer Level (AL), minimized Average Hold Time (AHT) and accelerated Turn Around Time…
Business Process
Re-Engineering
With new technologies, multi-generational customer demands, and better ways of getting things done, our clients require an unconstrained…
Digital and CX Maturity Transformation
iSON Xperiences deploy the latest digital solutions, best processes and people interventions to deliver excellent customer experiences consistently.
Send us an email or a message via our form.
Review our case studies, showcasing our innovative, data-driven strategiesthat have transformed customer experiences into success stories.
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Partner with the leading BPO for customer experience and digital transformation.
iSON Xperiences
Global brands | Global people | Global service
ISO/IEC 27001:2013, ISO 9001:2015 Certified Organisation
iSON Xperiences 2025