We help organizations focus on their core businesses by offering tailor-made solutions for industries. We are the leading Contact Center Solution provider for telecom and BFSI in Africa. We are a rapidly growing contact center service provider providing firms with tailor-made business process solutions with the latest industry applications and stabilize business data management. The BPO services at iSON Xperiences help the customers to normalize entire business data management for back-office procedures and customer-facing front office with the most constructive business process outsourcing.
Business Process Outsourcing
We are the leading Business Process Management (BPM) company with a presence in 15 countries, globally. Additionally, we serve a combined customer base of 500 million worldwide in 30 + languages.
Human Resource Process Outsourcing
We offer bpm services including Benefits Administration, Time and Attendance Management, Talent Management, Payroll, Compensation, Recruitment & Training Support, Workforce Administration, Retirement and Transition and Help Desk services.
We currently offer HRO services in 15 countries.
Document Management Services
We offer document management services including check-in/check-out and locking, Version control, Roll-back, Audit trail, Annotation and Stamps, Storage location Security, and access control audit trails. In addition, we offer physical DMS as a service. This includes physically collecting the documents for designated locations, data entry and validation, and document warehousing.
We handle 10 million forms annually.
Manpower outsourcing allows organizations to focus on their respective business goals while the manpower staffing provider recruits, supplies and manages the dedicated staff for them. We provide Manpower outsourcing solutions to organizations with multi-location operations.
NPS & CSAT surveys
We help organizations to gauge the loyalty of customer relationships through Net Promoter Score (NPS). iSON assists organizations in increasing the NPS Score through various services like:
- Meeting the service levels at CC,
- Ensuring fast and efficient accessibility,
- Providing First Time Resolution,
- Reducing the number of complaints by effective service recovery,
- Reducing number of repeats,
- Capturing instant customer feedback on calls or through SMS surveys
All our clients are NPS leaders in their respective segments and geographies
Absolute offshore outsourcing for your business.
Nowadays, the offshore business process outsourcing (BPO) sector is extremely cut-throat with challenging players located in India, Africa, Egypt, and many other sub-Saharan countries. However, India and Africa have dominated the BPO industry for several years due to extremely low labour costs and amazing services. Therefore, if you are looking for the best offshore business process outsourcing services, you are at the right place. Here, at iSON, we will provide you with top-notch services.
Grow your business with highly skilled professionals
There is an abundance of contact center service providers in India and Africa, all offering to help with your offshore requirements. However, as in any industry or marketplace, there are good and bad service providers. But in the BPO space, iSON Xperiences has a clear goal of providing supreme offshore outsourcing services. We take pride in saying that iSON is a proactive business process outsourcing company run by a team of dedicated leaders who fully understand what business owners need from their offshore outsourcing partner.
Our strong team of experienced business process experts will design a fully tailor-made offshore strategy to suit your requirements and needs, supporting the growth of your business and eventually decreasing the labour costs. And do you know that by setting up a team of remote staff you can right away give yourself and your business the competitive edge that you need.
iSON Xperiences: The ideal BPO provider
iSON Xperiences is renowned as a proactive leader among BPO companies across the globe in the outsourcing arena. As it is a known fact that the outsourcing of business processes is proven to save time, resources, cost and at the same time uplift productivity levels to fuel the business growth and success. If you are considering outsourcing for your business processes it becomes imperative that you engage with well-established, a professional outsourcing company that you can faith in and can communicate with them effectively. Additionally, it is also important that dedicated teams are highly educated and trustworthy. At iSON Xperiences, we understand how important it is to remain competitive within your chosen industry and we offer a range of business outsourcing solutions delivered by highly- skilled remote staff all across the globe.