EXPERIENCE
TOUCHPOINTS
- Inbound Customer Care
- Sales: Cross sell & Outbound
- Collections & Recovery
- CSAT & NPS surveys
- Backoffice services
- HRO
- Social Media management
DELIVERY
CAPABILITIES
- Smart Shoring
- Greenfields set up
- Work from Home
- Multilingual Services
- Information Security
- Process Re-engineering
- Business Analytics
DIGITAL
CAPABILITIES
- Conversational AI and Analytics
- Robotic Process Automation
- IVR integration / Dynamic IVR
- Content moderation
- Speech & Text Analytics
- AI & Analytics
- L&D and QA platforms
