Insights and Analytics
To improve customer management, it is important to replace intelligent guesswork with proof and certainty. We use data and analytics to develop comprehensive insights, and predict what when, how and why customers will engage with your brand.
We offer actionable data on a customer's intent to achieve competitive advantage. Our agents can quickly identify a customer’s needs, wants and expectations and gauge how to best address any issues. With keyword spotting and predictive analysis, we help businesses analyse audio data, detect things like emotion, tone and stress in a customer's voice; the reason for the call; satisfaction; the products mentioned; and surface information from 100% of our business phone calls
Big Data Analytics
We help improve the contact centre experience for customers and provide valuable insights for organisations by gathering data to understand behaviors, provide root cause analysis and re-engineering of business processes.