CX Innovation

BPO in South Africa

HOW CAN WE HELP YOU?

Your Bespoke Solutions

Our rapidly expanding BPO and CX Management operations in South Africa currently service some of the largest brands in the Telecoms, Entertainment, Motoring and Financial sectors in the country.

EMPLOYEE PROGRAMS

iSON South Africa

At iSON Xperiences, our South African offices are the epitome of world-class excellence in the BPO industry.

Leveraging cutting-edge technology and a highly skilled workforce, we deliver superior customer experiences with a commitment to personal service, agility, integrity, excellence, and compassion.

Our state-of-the-art facilities and innovative approach ensure that we consistently exceed client expectations, making us a leading choice for businesses seeking top-tier outsourcing solutions.

We’d love to hear from you

Drop us a message and we’ll get back to you within 24 hours.

OUR LOCATIONS IN SOUTH AFRICA

Find an office closest to you

Cape Town

Address: Ground floor, Oceana House, 
25 Jan Smuts St, Cape Town City Centre, 
Cape Town, 8000
Phone: 021 347 8577
Email: capetown@isonxperiences.com

Address: Ground floor, Oceana House, 
25 Jan Smuts St, Cape Town City Centre, 
Cape Town, 8000
Phone: 021 347 8577
Email: capetown@isonxperiences.com

Address: Ground floor, Oceana House, 
25 Jan Smuts St, Cape Town City Centre, 
Cape Town, 8000
Phone: 021 347 8577
Email: capetown@isonxperiences.com

OUR LOCATIONS IN SOUTH AFRICA

Find an office closest to you

Cape Town

Address: Ground floor, Oceana House, 
25 Jan Smuts St, Cape Town City Centre, 
Cape Town, 8000
Phone: 021 347 8577
Email: capetown@isonxperiences.com

Address: Ground floor, Oceana House, 
25 Jan Smuts St, Cape Town City Centre, 
Cape Town, 8000
Phone: 021 347 8577
Email: capetown@isonxperiences.com

Address: Ground floor, Oceana House, 
25 Jan Smuts St, Cape Town City Centre, 
Cape Town, 8000
Phone: 021 347 8577
Email: capetown@isonxperiences.com

OUR LOCATIONS

Why South Africa?

A skilled workforce, cost-effective solutions, and a robust infrastructure.

In addition, having held first place in 2022, South Africa remains North American’ contact centre decision maker’s firm favourite, and very popular among British and Australian CX Services buyers. It has been suggested that South Africa is 60-70% more cost effective than the UK and Australia.



Furthermore, 270 000 plus people work in the industry, with ambitions to grow to 775 000 by 2030. BMW, Samsung, GE, and Amazon are, a few of the global brands, reaping the benefits of the South African Offshoring offerings. When Amazon accessed the skills, technology, and large well-educated talent pool in South Africa they realised they could ramp up quickly and efficiently.

Languages

English | Dutch | French

Talent & Impact Sourcing

Large pool of unemployed graduate talent: 270 000 + people work in the industry, with ambitions to grow to 
775 000 by 2030

VoIP

No restrictions

Time Zone

GMT+2

Geo-Political Risk

Stable

Privacy Compliance

POPIA