Celebration our Success at the Nedbank Annual Partnership Awards 2023-2024

Dear iSONites, We have some fantastic news to share! Our South Africa team has been honoured with outstanding perfomance awards in the Nedbank Annual Partnership Awards 2023-2024, specifically in the realm of collections. Nedbank is a leading African bank that provides transactional, corporate and investment banking services to local and global markets. Their annual awards […]

2024 CIPM International Conference and HR Oscars Awards

iSON Xperiences has been recognized at the 2024 CIPM International Conference and HR Oscars Awards in Abuja, Nigeria. The regional team’s dedication to creating a positive and supportive work environment has paid off. We’ve won following prestigious HR Oscars Awards: This award recognizes our commitment to creating a positive and supportive work environment, investing in […]

iSON Xperiences Recognized as a Major Contender and Star Performer in Everest Group’s CXM Services PEAK Matrix® Assessment 2024 for EMEA

Dubai, UAE – 19 September– iSON Xperiences, a leading provider of customer experience management (CXM) services, is delighted to announce that it has been positioned as both a Major Contender and a Star Performer in the Everest Group CXM Services PEAK Matrix® Assessment 2024 for EMEA. This dual recognition underscores iSON Xperiences’ commitment to delivering exceptional […]

Maestros of Business Possibilities Orchestration: Fine tuning BPO the iSON Xperiences Way

Pranay Kumar: Chief Strategy Officer – iSON Xperiences Business Process Outsourcing (BPO) can be traced back as far as the 19th century. Fast forward to the late 20th century, in the 60’s and 70’s, spurred by Kodak’s outsourcing success, other organizations followed suit, albeit at this time near-shore or domestic in nature.  In the 80’s and 90’s […]

iSON Xperiences Wins BPO Company of the Year Award in Ghana

We’re excited to share some fantastic news! iSON Xperiences has been named BPO Company of the Year at the prestigious Ghana – West Africa Business Excellence Awards. These awards recognize outstanding businesses and individuals across the region. Winning this award is a huge accomplishment and a true testament to all your hard work and dedication. The Ghana – […]

Beyond Debt Collection: How Empathy is Transforming Payment Recovery in the UK & Ireland

iSON Xperiences is ranked among the Top 3 notable accredited providers offering Specialised Collection Services, according to Everest Group’s Lead with Empathy report, 2024. The financial landscape in the UK & Ireland is facing a perfect storm. Rising inflation, interest rate hikes, and the lingering impact of global events have put immense pressure on consumers, making […]

Collections in the Digital Age

Navigating the Balance between Empathy and Efficiency Think back ten to fifteen years ago. The average credit company relied almost completely on contact centre agents to negotiate terms for recouping outstanding customer debt. In contrast, the modern debt collection industry has been transformed by digitisation which has brought with it, both opportunities and challenges. In […]

Empowering BFSI with Tailored Solutions and Global Reach

Everest Group recognizes iSON Xperiences as a key player in the BFSI CXM landscape, highlighting our strong position in the EMEA region. The Banking, Financial Services and Insurance (BFSI) sector is facing a customer experience revolution, driven by rapid digital transformation and evolving customer expectations, contributing to a new surge in interest in locations like […]

iSON Xperiences lends aid in KwaZulu Natal

On the 3rd June 2024, an unfortunate act of nature took place in KwaZulu Natal, South Africa, when an unexpected tornado ripped through the northern suburbs of Tongaat, Seatides and La Mercy on the coastal region, causing extensive damage to public infrastructure, homes and schools. Thousands of people were displaced after their homes were destroyed. […]