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The shift in telecom due to 5G

Date 14-04-2021

5G is a long-awaited digital revolution that is all set to cause a tech-ruckus across borders. A broadband connection that can render up to 1 Gbps? It’s a dream come true for sure.
Blending recent high-speed machines and the best of the best network, 5G can offer the connectivity that is way faster, smoother, efficient, and worthwhile than any age-old efficient technology.

But did you know? 5G has also seamlessly cushioned multiple economic and operational hits across a myriad of industrial domains, due to the abrupt emergence of the pandemic.

Since 5G is the new shiny toy in the corporate world, businesses are still quite reluctant to believe its credibility. Connectivity that is revolutionary, efficient, profitable, productive, and promising all at once seems too good to be true, especially in the 21st century.

Sadly, its implementation in the practical world still demands to overcome few challenges in the way.

Challenges

Revamping the workforce

Though it sounds like a rigorous process, it will be fruitful in the long run. After all, building 5G asks for unusual proficiency, that will be based on the operating system, more than on machinery. So adjusting will influence the present workforce and will require digital upskilling, especially in the case of a contact center service provider

Hefty investments

To build the much-awaited 5G is not exactly going to be pocket-friendly. From installing more than millions of cells, upgrading the current network operating system to 5G, to purchasing spectrum, will cost a lot. But it will also help the company to have remarkable customer experience management.

Client appetite

If the clients are presently satisfied with their current plans, then it will have to be something special and substantial, that can deter them from continuing with their plan. An offering that is reasonably better than a discount or faster internet!

Also, not many cell phones have 5G compatibility at the moment. That seems to be another significant drawback, as it will take at least a few years to have phones around 5G compatibility.

Need for operational redesign

Since the present telecom operating models are not built to cater to 5G, to upgrade the telecoms will have to refurbish it all, right from groundwork to technology to functional runnings to the advertising ideas.

Ways to broaden the 5G demand

1. Amplify cumulative coverage

Try to work more on the 5G services that are inherently easily congenial with the 4G networks. Meanwhile as and when the necessity for 5G comes up, messengers can upgrade their inbuilt network, funded by revenues of previous investments, to provide better and faster customer service.

2. Spread the availability of high-speed network

Carriers or messengers may help connect the countryside and semi-urban places, to the smooth sailing high-speed internet, using wireless fixed access. This way 5G can be disseminated, without having to lay down stationary lines.

3. Focus on revamping products and remuneration streams

The service operators can now skillfully link to new revenue streams thanks to B2B2X offerings. The blend of infrastructure, plus cloud-based assistance and super speed of 5G are the major factors that can lure in businesses, irrespective of industry or size. Fascinating right? Well, telecom firms also nudge the corporations to engage with 4IR technologies namely, 3D printing, IoT, virtual reality, and blockchain. All thanks to efficient and hyper-speed connectivity, the corporations can now assemble enormous competitive benefits. This way everyone wins!

5G has also given birth to major never-seen-before trends that are gradually taking shape over the last two years. Here are the major 5G driven trends of the telecom industry.

Essential skills for 5G upgrade in telcos

The major hurdle in the existing IoT infrastructure is that occasionally, the data is needed at the fingertips. In order to possibly lessen the latency of the rising up architectures such as Fog and Edge computing, might depend on a more decentralized compute covering delivering the cloud elements continuum! This seems to be starkly in contradiction to the earlier Cloud and Data Centres to this date.

In hindsight, the telcos are approaching a well-distributed, scalable, multi-vendor, and flexible network of systems that open for modifications.

Technically in the era of 3G and 4G, many supremely took advantage using the Servervr visualization such as Cisco UCS/ N9k fabrics.

This active process of provisioning will seemingly demand a myriad of skill sets. Wondering what they are?

1. Open Source Software. Not only Linux proficiency, rather an overabundance of Open Source tools and platforms to monitor, login, and for provision.

2. Orchestration of containers and containers Simply spinning up or down a crate won’t enough, one would at least need more than that. e.g. there is a lot of CNI’s present at the moment yet modern containers such as Kata are more suitable for a Service provider environment.

3. On-Prem Cloud platforms like OpenStack or VMware. The underlying service provider cloud infrastructure, shall be managed and operated properly.

4. DevOps. Cloud-native centers rolling upgrades, continuous deployments, and Infrastructure as Code which is a pathway for maintaining operational stability, and standards, particularly in service provider undertakings.

5. Automation and Orchestration.. Numerous sorts of automation skills such as Ansible, Terraform, Fuel, Puppet/Chef, Salt A tack, and good ol' Python, will be needed to execute impeccable automation and orchestration.

6. SDN/NFV and API driven Infrastructure. It is a no-brainer that all the VNF's/PNF's tend to prefer a software distinguished procedure. Another aspect will be more east-west traffic within the SP's and micro-segmentation, as well as segment-based routing, could be primarily sought after techniques.
All in all, the Cloud Native is the future of Telcos. Also, telcos will have to anticipate a totally eclectic host of knowledge and skills, in their workforce to function like a well-oiled enterprise, catering to the client demands.

Trends of 5G

1. The emergence of Artificial Intelligence (AI)

Remember the game Pokemon Go? Well, it was one of the creations of Artificial Intelligence namely, augmented reality (AR). As per a recent article by ZDNet, it is said that the introduction of AI in the universe of Android and iOS, is going to induce major modifications in the technology. Technically AI lets smartphones perform high-level functions seamlessly namely indoor navigation, speech recognition, digital assistants like Siri and Alexa, and even day-to-day tasks. The all-new omnichannel customer experience can be made way better, thanks to AI and its striking characteristics.

2. Credible and safe services

Safety and cybersecurity have always been inherently sensitive and should be taken care of. Technically the current telecom setting provides an abundant bundle of assistance that demands credible and safe authentication. The biometric identification mechanisms are on the rise across all sectors to foster safety. Today countless cell phones have inbuilt facial recognition or fingerprint recognition features for authentication. The new-age contact center service provider is one - with whom all the confidential data is safe, without a doubt, due to the tensile cybersecurity and biometric mechanisms.

These days, this technology is also being extensively used in health care centers, legal offices, government sites, and banks. Biometric recognition mechanisms such as retina identification procedures are soon going to become a norm.

3. Mass market 5G coverage

The service providers are slowly gearing up to offer high-speed internet, giving birth to a novel wave of prompt broadband.

Although the transition to jiffy-fast internet is going to take a while to take shape in the practical world, the carriers are moving forward with the field as well as lab trials to keep up with the cut-throat competition.

4. IoT

Thanks to the neck-to-neck rivalry between the telecom enterprises, each one is trying to come up with a way that reflects its uniqueness and invites the clients with the promise of remarkable service. This is why multiple firms today are merging with media houses, content creation corporations, and even ad agencies.

Some companies are even seeking to boost their assistance by joining hands with OTT players to grant content or corporations that can render them solutions such as software-defined WAN.

4. Acquisitions and collaborations

Thanks to the neck-to-neck rivalry between the telecom enterprises, each one is trying to come up with a way that reflects its uniqueness and invites the clients with the promise of remarkable service. This is why multiple firms today are merging with media houses, content creation corporations, and even ad agencies.

Some companies are even seeking to boost their assistance by joining hands with OTT players to grant content or corporations that can render them solutions such as software-defined WAN.

Conclusion

Naturally, the telecom enterprises who are going to dive headfirst into the 5G scene, like the ones tackling business process management, are clearly going to have an upper hand. Also, simply having professional mentors to train the existing workforce in the right direction is going to be worthwhile. Making the existing team members well-acquainted with the devices, tools, and operations- linked with mega speed broadband connection-will clear multiple hurdles.

Also, the companies who are still at the initial stages and are reluctant - shall plan their finances first. Because a huge chunk of it is going to be used for 5G sooner or later while reaping fruitful returns in the near future. The top two characteristics of 5G namely low latency and supreme speed will be responsible for curating the future of telecom and many other sectors. The future features 5G enriching the customer experience and facilitating CSPs to gain functional efficiencies.