Discovery, Design and Delivery

Your Business Process as a Service (BPaaS) Platform Partners

BUSINESS PROCESS AS A SERVICE

On Demand and On Point

Flexibility and agility are the cornerstones of iSON Xperiences BPaaS Platforms. With access to people, processes and technology, on demand, and when required, our clients respond swiftly to fluctuating business needs and reduce the Total Cost of Ownership (TCO).

You can deploy the latest digital tools, technologies and processes with the right talent on a pay-per-use consumption model by partnering with us.

News and insights

Orchestrating Modern Contact Centres for Future Possibilities

It is said that past is experience, present is experiment and future is expectation. At iSON Xperiences we give a nod to the past, by harnessing the tried and tested of traditional. We graciously accept the gifts of the present, experimenting and learning in the here and now, and are fueled with eager anticipation to respond to audacious future expectations.

Creating a perfect blend of hard stuff and soft metrics, is core to satisfying your customers now, and in the future

The iSON Xperiences approach to contact centre management is built on four pillars:

  • Design for agile continuous improvement
  • Future-proof fully digitally enabled
  • Implement excellence always with rigor
  • Control, improve, control

Our NextGen offerings currently include:

  • Bots’ capabilities with multi-channel integration
  • Speech and voice analytics
  • Voice biometrics
  • Artificial Intelligence
    • Generative AI
    • Conversational AI
  • Omnichannel platforms
  • Robotic Process Automation

Deploying the best available technology, alone, will not get you to where you want to be.

Which is where humanism comes into play, and why our agents are trained and developed to:

  • Live, breathe and sleep customer satisfaction always
  • Listen respectively
  • Yes, actually, care
  • Respond swiftly
  • Become obsessive empaths, respecting feelings, opinions and beliefs
  • Demonstrate creative problem solving, applying different strokes for different folks
  • Get to know your customer. One customer at a time
  • Surprise and delight
  • Seek out ways to create aha moments
  • Build trust and rapport

“Excellence is the next five minutes.”  Tom Peters

Yes, the hard metrics count.

Technology is our means to optimally orchestrated solutions for your business.  Our CX-Tech is deployed to:

  • Reduce the hum drum of mundane and menial
  • Predict propensity to purchase, pay or promote
  • Determine sentiment, contentment and intent
  • Give your customers what they want, how they want it, where they want it and when they want it
  • Cut costs for competitive advantage
  • Curate new and better offerings
  • Learn, adapt and improve

Our Business Process Orchestration ethos takes our clients on a journey,

from Call Centre > Care Centre > Experience Centre > Profit Centre

PROVEN SUCCESS, OVER TIME

iSON Xperiences Case Studies

Vodafone Telco
Inbound & Outbound

Discover how we boosted
efficiency by 2,054%

Shein Fashion
Non-Voice Support

Discover how we boosted
efficiency by 2,054%

Electrolux Appliances
Optimising Operations

Discover how we boosted
efficiency by 2,054%

Leading Bank Finance
Conversational Ai

Discover how we boosted
efficiency by 2,054%

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