Dubai, UAE – 19 September– iSON Xperiences, a leading provider of customer experience management (CXM) services, is delighted to announce that it has been positioned as both a Major Contender and a Star Performer in the Everest Group CXM Services PEAK Matrix® Assessment 2024 for EMEA. This dual recognition underscores iSON Xperiences’ commitment to delivering exceptional CXM solutions and solidifies its position as a market leader in the region.
The Everest Group CXM PEAK Matrix® is a comprehensive assessment of CXM service providers worldwide, evaluating their capabilities and market impact.
“iSON Xperiences offers a consulting-driven transformation approach through CXM advisory services such as digital strategy, voice of customer insights, and journey mapping across verticals including telecom and media, BFSI, healthcare, and retail,” said Sharang Sharma, Vice President, Everest Group. “It has expanded into the UK market through the acquisition of EC Outsourcing, strengthening its capabilities in the energy and utilities sector. Backed by its portfolio of proprietary solutions, such as the Three60 CRM collections solution for end-to-end early and late-stage collections and iQumex for QA processes, iSON Xperiences is able to leverage performance-based pricing models, reflecting its commitment to risk-sharing. These factors, among others, contribute to iSON Xperiences’ recognition as a Star Performer and Major Contender in Everest Group’s Customer Experience Management (CXM) EMEA– PEAK Matrix® Assessment 2024.”
“We are extremely pleased to be recognized as both a Major Contender and a Star Performer in the Everest Group CXM PEAK Matrix®,” said Vitul Kwatra, Global CEO of iSON Xperiences. “Our unique approach to CXM, combined with our proprietary technologies and deep industry expertise, sets us apart. Additionally, our strategic partnerships have been instrumental in driving our success. We are committed to continuing to invest in our capabilities and expanding our market reach to help businesses achieve their CXM goals. We are grateful to our clients for their continued partnership and support. Their feedback, insights, and trust have been instrumental in our success.”
As iSON Xperiences continues its journey as a leading provider of CXM services, the company looks forward to expanding its client base into North America and Europe, offering businesses the opportunity to leverage its world-class CXM solutions from top-tier offshoring locations.
