Our Location

We are present in 18 countries globally.

(16 countries operational presence)

Botswana | Burkina Faso | Egypt | Ghana | Kenya | Liberia | Malawi | Mauritius (Regd. Office) | Niger | Nigeria | Rwanda | South Sudan | South Africa | Tanzania | Uganda | Zambia | India  | UAE (Corp. HQ)

BPO & Call Center in Africa

We have 24 service delivery centers spread across 15 countries in Africa and employing over 10,000 serving Telecom, BFSI, e-commerce, Internet Service Providers, Automotive, e-governance, a major satellite TV service in Sub-Saharan Africa, Kenyan Digital TV and Telephony provider, Rwanda based female-focused e-commerce platform, global market research and consulting firm, and several others.

Burkina Faso

iSON has been in contact center operations in Burkina Faso since June 2011. For a leading Africa-based telecom client, iSON provides Inbound Customer Service, Inbound-Dealer Helpdesk, Outbound Sales, Back-Office, Social Media care, eKYC, and Data Cleanup services. We have close to 90 staff employed in our contact center service delivery.

ISON BPO BURKINA FASO SARL

Registered Office

Secteur 28, Lot 37, Parcelle 03, Section kw,11BP, 257, Ouagadougou 11, Burkina Faso

Corporate Office

Avenue De La Concorde, 01 BP 5578 Ouagadougou 01, Tanghe, Burkina Faso
Ph: +226 25410109

jaspal.khalsa@isonxperiences.com

Ghana

iSON has been in contact center operations in Ghana since November 2015. For a leading African telecom client, iSON provides Inbound Customer Service, Inbound-Dealer Helpdesk, Outbound Sales, Back-Office, IVR Deployment / Management, Showrooms Staff Deployment & Management services. We have close to 400 staff employed in our service delivery operations.

ISON BPO GHANA LIMITED

Site 1: Near DVLA, Tema industrial Area, Tema, Ghana

Site 2: 3rd floor, Adnan heights,Harbor Roundabout, Tema

Ph: +233 242548173

senthil.kumar@isonxperiences.com

Kenya

iSON has been in contact center operations in Kenya since February 2011 and has the best call center in Kenya. For a leading African telecom client, iSON provides Inbound Customer Service, mobile money, Inbound-Dealer Helpdesk, Outbound Sales, Retention and customer Health check, Back-Office, Social Media care, KYC, W.COM-Mailbox, Data Cleanup services, switchboard services, we have more than 100 staff employed in our call center in Kenya. Besides Telecom, we serve automobile clients.

ISON BPO KENYA LIMITED

Registered Office

Plot No. LR1870/1/176, ALN House, Eldama, Ravine Gardens, Off Eldama, Ravine Road, P.O. Box 200-00606, Nairobi

Corporate Office

3rd Floor, Fedha Plaza, Mpaka Road, Westlands, P.O.Box 102028-00101, Nairobi, Kenya

Ph: +255 654766668

Liberia

iSON has been in contact center operations in Liberia since August 2015. For a big African telecom client, iSON provides Inbound Customer Service, Inbound-Dealer Helpdesk, Outbound Sales, Back-Office, IVR Deployment / Management, Showrooms Staff Deployment & Management services. We have close to 15 staff employed in our service delivery operations.

ISON BPO LIBERIA LIMITED

LBDI Building, Congotown, Monrovia, Montserrado County, Liberia

Ph: +234 810 900 3690

manoj.mudgal@isonxperiences.com

Malawi

iSON has been in contact center operations in Malawi since July 2017. For a strong Africa-based telecom client, iSON provides Inbound Customer Service, Inbound-Dealer Helpdesk, Outbound Sales, Back-Office, Social Media care, eKYC, Data Cleanup services. We have close to 120 staff employed in our contact center service delivery.

ISON BPO LIMITED

City Mall, Area 47, Mchinji Roundabout, PO Box 1666, Lilongwe, Malawi

Ph: +256-755263660

vipin.krishnakumar@isonxperiences.com

Niger

iSON has been in contact with Centre operations in Niger since Sep'2011. For a big Africa-based telecom client, iSON provides Inbound Customer Service, Inbound-Dealer Helpdesk, Outbound Sales, Back-Office, Social Media care, eKYC, Data Cleanup services. We have close to 30 staff employed in our contact Centre service delivery.

ISON BPO NIGER

Registered Office

RCCM-NI-NIA-2011-B-803 BP 12950, Quartier nouveau marche, Rue NM-porte 110, Niamey, Niger

Corporate Office

BP 12950, Immeuble Baba Ahmed Issa, collé à la Samaria Lacouroussou, Niamey, Niger

Ph: +226 77850303

jaspal.khalsa@isonxperiences.com

Nigeria

iSON has been in contact center operations in Nigeria since June 2011. For two leading Africa-based telecom clients, iSON provides Inbound Customer Service, Inbound-Dealer Helpdesk, Outbound Sales, Back-Office, IVR Deployment / Management, Showrooms Staff Deployment & Management, Social Media care, eKYC, and Data Cleanup services. We have close to 1400 staff employed in our contact center service delivery centers. 2 of the centers are in Ibadan and one each in Abeokuta and Ilorin.

ISON BPO International Limited

Registered Office

PC 11, Engineering Close, Victoria Island, Lagos, Nigeria

Corporate Office

1st Floor, PC 11, Engineering Close, Victoria Island, Lagos, Nigeria

Head - Business Development

Mr Augustine Aluevbose

+234 906 208 3071

Location Head

Shobhit Saxena

shobhit.saxena@isonxperiences.com

+234 7031721788

GM HR West Africa

Mr Colin Enim

+234 9062083069

+234 14608900

ISON BPO INDIA PRIVATE LIMITED

Oyo State

Site Office

ISON BPO International Limited

3rd Floor, Kingsway Building, Dugbe, Ibadan, Oyo State, Nigeria

Ph: +234-14608900

manoj.mudgal@isonxperiences.com

Site Office

ISON BPO International Limited

The Platform, 20, Race Course Road, Opposite Gate 2, Lekan Salami Stadium, Adamasingba, Ibadan, Nigeria

Ph: +234-14608900

manoj.mudgal@isonxperiences.com

Kwara State

Site Office

ISON BPO International Limited

Bola Saad Building, Ahmadu Bello Avenue GRA, Ilorin, Kwara State, Nigeria

Ph: +234-14608900

manoj.mudgal@isonxperiences.com

Rwanda

iSON has been in contact center operations in Rwanda since 29th March 2013. For three famous Africa-based telecom clients, iSON provides Inbound Customer Service, Inbound-Dealer Helpdesk, Outbound Sales, Back-Office, IVR Deployment / Management, Showrooms Staff Deployment & Management, Social Media care, eKYC, Data Cleanup services. We have over 220 staff employed in our contact center service delivery centers. In Rwanda, iSON BPO has completely dominated the market with all the leading telecom companies as our clients.

iSON XPERIENCES LIMITED

Registered Office

Umujyi Wa Kigali, Nyarugenge - 6679, Kigali

Corporate Office

Airtel Building,1st Floor, Remera - Kisimenti, Opp. RBC (Formerly ICTR), Kigali, Rwanda

Ph:+255 654766668

Site Office

4th Floor, Plot No. 120, Boulevard de L’Umuganda, P.O.Box No. 2150, Kimihurura, Kigali, Rwanda

South Sudan

iSON has been in contact center operations in South Sudan since September 2015. For a leading African telecom client, iSON provides Inbound Customer Service, Inbound-Dealer Helpdesk, Outbound Sales, Back-Office, IVR Deployment / Management, Showrooms Staff Deployment & Management services. We have 15 staff employed in our service delivery operations.

ISON BPO S.S. LIMITED

1st Floor, Tumbura House, Tumbura Road off Juba University Main, Road Juba, Central Equatoria State, Republic of South Sudan

South Africa

iSON has acquired Coracall Pvt. Ltd, South Africa. Coracall is an established name in Outbound Offshore Contact Centre specializing in sales campaigns focused on Telecommunications, Energy and Financial Services sectors. We have deployed an 800 strong team in the BPO, based in South Africa – passionate about customer service and dedicated to exceeding expectations on service delivery.

ISON BPO (PTY) LIMITED

Registered & Corporate Office & Site 1

Block A, Illovo Park, 1 Montgomery Drive, Mount Edgecombe, Kwa-Zulu Natal - 4300, South Africa

Ph: +27 829910569

leanne.felix@isonxperiences.com

Site 2

3rd Floor, Liberty Building, 2 Parklane Drive, Umhlanga Ridge, Kwa-Zulu Natal, 4319, South Africa

Ph: +27 829910569

Site 3

4Front Office Park, 63 Worraker Street, Newton Park, Port Elizabeth, South Africa

Ph: +27 829910569

Tanzania

iSON has been in contact center operations in Tanzania since March 2011. For two leading Africa-based telecom clients, iSON provides Inbound Customer Service, Inbound-Dealer Helpdesk, Outbound Sales, Back-Office, IVR Deployment / Management, Showrooms Staff Deployment & Management, Social Media care, eKYC, and Data Cleanup services. We have close to 330 staff employed in our contact center service delivery centers. Besides 3 Telecom companies, a leading Media/DTH company is also our client in Tanzania.

ISON XPERIENCES TANZANIA LIMITED

Registered Office & Site 1

1st Floor, Quality Centre, Pugu Road, Dar Es Salaam, Tanzania, P O Box 11440

Corporate Office & Site 2

6th Floor, Faykat Tower, Plot No.237, Block 41, Kinondoni, Dar es Salaam, Tanzania

Ph: +255 654766668

abhishek.pashine@isonxperiences.com

Uganda

iSON has been in contact center operations in Uganda since February 2013. For a leading Africa-based telecom client, iSON provides Inbound Customer Service, Inbound-Dealer Helpdesk, Outbound Sales, Back-Office, Social Media care, eKYC, and Data Cleanup services. We have over 220 staff employed in our contact center service delivery. Besides Telecom, we serve various other industries like Media/DTH, Technology, Education in Uganda.

ISON BPO UGANDA LIMITED

Floor 2 & 3, Lourdel Towers, Plot 1 Lourdel Road, Nakasero, P.O.Box 9399, Kampala, Uganda

Ph: +256-752603133

juliet.mbabazi@isonxperiences.com

Zambia

iSON has been in contact center operations in Zambia since August 2015. For a leading African telecom client, iSON provides Inbound Customer Service, Inbound-Dealer Helpdesk Outbound Sales, Back-Office, IVR Deployment / Management, Showrooms Staff Deployment & Management services. We have close to 400 staff employed in our service delivery operations.

ISON BPO ZAMBIA LIMITED

Site 1

1st Floor Kwacha Pension house, Church Road, Rhodes Park, Lusaka, Zambia

Ph: +260 963162571

javid.hussain@isonxperiences.com

Site 2

4th Floor Sunshare Tower, Katima Mulilo Road, 10101, Lusaka Zambia

Ph: +260 963162571

javid.hussain@isonxperiences.com

Egypt

iSON has acquired Wasla Outsourcing in Egypt. Wasla is an established name in Outbound Offshore Contact Centre specializing in sales campaigns focused on Telecommunications, Energy, HRO, and Financial Services sectors. We have deployed a 3000 dedicated team in our call center in Egypt, based in Egypt – passionate about customer service and dedicated to exceeding expectations on service delivery. We have four call center sites running in Egypt.

WASLA OUTSOURCING

Site 1

17 El Ahram St, Entrance B, Korba, Heliopolis, Cairo

Ph: +20 1000220181

sandeep.nair@isonxperiences.com

Site 2

9th Floor, Tatbkeen Tower, Abbasia Square

Ph: +20 1027472221

Site 3

Waha El Silicon Village, New Assiut

Ph: +20 1007007671

Site 4

6th Floor, Togareen Tower, Abbasia

Ph: +20 1000010623

Botswana

iSON has been in contact center operations in Botswana since November 2015. For a leading African telecom client, iSON provides Inbound Customer Service, Inbound-Dealer Helpdesk, Outbound Sales, Back-Office, IVR Deployment / Management, Showrooms Staff Deployment & Management services. We have close to 50 staff employed in our service delivery operations.

ISON BPO BOTSWANA LIMITED

Plot 50628, ABSA Park - East Wing, Block 3 Industrial, Gabarone, Botswana

Ph: +267 3159575

Join hands with iSON and make your business win!

At iSON Xperiences, we use the latest technologies and skill set to assist the client in the best way possible. If you are looking for the best contact center, schedule a meeting or call our expert to explore new opportunities for your business. Trust us, it will be worth it! Get our contact center outsourcing services with highly skilled and talented professionals who will serve with complete dedication for boosting your business’s success and driving business! Our call center in South Africa and other countries are passionate to bring success to the client’s door. Well, it’s high time, let’s talk and help you build the business empire you always dreamed of.