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GLOBAL PRESENCE, LOCAL FOCUS

We are the preferred Customer Xperience service provider in

Line-Strip-CirclePoint

WHO WE ARE

Our Global footprint with Local impact is infused with unwaivering commitment to our People and Clients

iSON Xperiences is a truly global Business Process Outsourcing (BPO), Business Process Management (BPM), and Digital Customer Xperience (CX), service delivery firm. We provide end-to-end Customer Life Cycle management and advanced data-driven digital solutions, servicing over 500 million customers for our clients. Our 18000 people presence spans 19 countries, and 37 delivery centres across Africa, The United Arab Emirates and India.

Customer experience is at the forefront of our interventions, ensuring we retain, up-sell, increase average revenue per customer and grow your client base. We are resolute in delivering a flawless customer experience at a much-reduced cost.

We build value across all channels and leverage every customer touch-point to retain, grow and facilitate customer loyalty to your brand by reimagining what looks great.

Xperience + Xpertise + Xcellence + Xtraordinary are our Hallmarks of your Success

Our xtensive and intensive Customer Experience Toolkit

We Xcite and delight your customers by delivering seamless CX, to make your customers happy and influential brand ambassadors. We offer data-driven solutions for delightful customer experiences and have transformed the outsourcing journey for our customers from a basic contact centre to an experience centre.

EXPERIENCE

TOUCHPOINTS

DELIVERY

CAPABILITIES

DIGITAL

CAPABILITIES

Inbound Customer Care

Sales: Cross sell & Outbound

Collections & Recovery

CSAT & NPS surveys

Backoffice services

HRO

Social Media management

Smart Shoring

Greenfields set up

Work from Home

Multilingual Services

Information Security

Process Re-engineering

Business Analytics

Conversational AI and Analytics

Robotic Process Automation

IVR integration / Dynamic IVR

Content moderation

Speech & Text Analytics

AI & Analytics

L&D and QA platforms

Our track-record evidences our success across industries and territories

Xtraordinary multi-disciplined industry xpertise and xperience, xemplified

People First + Local Job Creation = Our “X” Factor

We Manage our Talent effectively

Creating jobs, improving the lives and livelihoods of our people is our resolute mission. We keep our eye on this prize, and celebrate the jobs and promotions we create along the way. We are ALL about creating local jobs, affording people access to work close to where they live and play.

YOUR NEWS

Our Featured Announcements

To learn more about iSON Xperiences contact a regional expert today

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