Africa's first of its kind
Empathic AI
where tech gets a heartbeat

Located in
Top-tier Offshore
CX Destinations

ISO &
PCI-DSS
Certified

Ranked as a Major Contender
& Star Performer
by Everest Group

Reduced TCO
by over 40%
for our clients

Increased
efficiency by 20%
for our clients

Located in
Top-tier Offshore
CX Destinations

ISO &
PCI-DSS
Certified

Ranked as a Major Contender
& Star Performer
by Everest Group

Reduced TCO
by over 40%
for our clients

Increased efficiency
by 20%
for our clients

Located in Top-tier Offshore CX Destinations

ISO & PCI-DSS
Certified

Increased efficiency by 20% for our clients

Reduced TCO by over 40% for our clients

Recognised as a Major Contender & Star Performer by Everest Group

AI Transformed,
Empathy Enabled.

Located in
Top-tier Offshore
CX Destinations

ISO &
PCI-DSS
Certified

Ranked as a Major Contender
& Star Performer
by Everest Group

Reduced TCO
by over 40%
for our clients

Increased
efficiency by 20%
for our clients

Located in
Top-tier Offshore
CX Destinations

ISO &
PCI-DSS
Certified

Ranked as a Major Contender
& Star Performer
by Everest Group

Reduced TCO
by over 40%
for our clients

Increased efficiency
by 20%
for our clients

Located in Top-tier Offshore CX Destinations

ISO & PCI-DSS
Certified

Increased efficiency by 20% for our clients

Reduced TCO by over 40% for our clients

Recognised as a Major Contender & Star Performer by Everest Group

Discover a new
world of end-to-end customer experience management

Where human-centric experience needs, demands and design meets technology to solve the CX challenges that matter most to you.

Located in
Top-tier Offshore
CX Destinations

ISO &
PCI-DSS
Certified

Ranked as a Major Contender
& Star Performer
by Everest Group

Reduced TCO
by over 40%
for our clients

Increased efficiency
by 20%
for our clients

Located in Top-tier Offshore CX Destinations

ISO & PCI-DSS
Certified

Increased efficiency by 20% for our clients

Reduced TCO by over 40% for our clients

Recognised as a Major Contender & Star Performer by Everest Group

Located in
Top-tier Offshore
CX Destinations

ISO &
PCI-DSS
Certified

Ranked as a Major Contender
& Star Performer
by Everest Group

Reduced TCO
by over 40%
for our clients

Increased efficiency
by 20%
for our clients

Located in Top-tier Offshore CX Destinations

ISO & PCI-DSS
Certified

Recognised as a Major Contender & Star Performer by Everest Group

Reduced TCO by over 40% for our clients

Increased efficiency by 20% for our clients

SAY hAI TO iSON

Beyond Automation

Transforming businesses with AI driven solutions, Intelligent Automation efficiency with empathy and exceptional domain xperiences.

THE iSON XPERIENCES DIFFERENCE

Transform your business with our data-driven CX approach

We combine human expertise with cutting-edge technology to optimize customer journeys, and boost NPS, CSAT, revenue, and digital maturity to deliver exceptional results.

Our Conversational AI and Omnichannel solutions automate tasks, improve decision-making, create seamless customer experiences, and provide actionable insights.

Let’s elevate your customer experience together.

Transform your business with our data-driven CX approach

We combine human expertise with cutting-edge technology to optimize customer journeys, and boost NPS, CSAT, revenue, and digital maturity to deliver exceptional results.

Our Conversational AI and Omnichannel solutions automate tasks, improve decision-making, create seamless customer experiences, and provide actionable insights.

Let’s elevate your customer experience together.

NEWS AND INSIGHTS

DISCOVER iSON XPERIENCES

A global industry leader who thinks local and acts global to orchestrate outcomes

iSON Xperiences is a premier, global CX management company with a dominant presence in Africa, India, Europe and the Middle East, and expanding into Northern America. Ranked among the top global CXM leaders in EMEA, we offer a range of data-driven solutions.

Countries

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K+
Employees
Globally

0

Active
Sites

0

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Transactions
Per Month

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Customers
Served

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PROVEN SUCCESS, OVER TIME

iSON Xperiences Case Studies

Review our case studies, showcasing our innovative, data-driven strategies that have transformed customer experiences into success stories.

OFFSHORE OFFERINGS

Offshore with us

Discover how iSON Xperiences operates across Africa, India, Europe, and the Middle East, seamlessly connecting these diverse and highly sought after offshoring destinations. Learn why Everest Group ranked us among the top global CXM players in Africa.

SERVICES & CAPABILITIES

Connecting your customers to your brand and making them your advocates

Understand how we deliver and build value across all channels, leveraging end-to-end customer lifecycle management to acquire, retain and facilitate superior customer experiences by reimagining great and making it happen.

VIEW OUR AWARDS

Our
Greatest Asset

DISCOVER OUR PEOPLE

OUR TRUSTED PARTNERS

We take pride in our shared moments of success, partnering with global brands

Learn about our collaborative model that emphasises partnership and shared success with clients. Envision enhancing efficiency, driving digital-led innovation, and ensuring outstanding customer experiences for your brand, crafted together with us.

OUR CLIENTS

OUR PEOPLE AND CULTURE

Glocalisation in action: Global reach, locally rich

Discover how iSON Xperiences is transforming local communities by creating meaningful job opportunities. Learn about our innovative approach to workforce development and how we tailor our programs to meet the needs of local communities.

Ready to offshore your CXM?

Send us an email or a message via our form.