iSON Xperiences is a truly global Business Process Outsourcing (BPO), Business Process Management (BPM), and Digital Customer Xperience (CX), service delivery firm.
We provide end-to-end Customer Life Cycle management and advanced data-driven digital solutions, servicing over 500 million customers for our clients.
Our 18000 people presence spans 19 countries, and 37 delivery centres across Africa, The United Arab Emirates and India.
Customer experience is at the forefront of our interventions, ensuring we retain, up-sell, increase average revenue per customer and grow your client base. We are resolute in delivering a flawless customer experience at a much-reduced cost.
We build value across all channels and leverage every customer touch-point to retain, grow and facilitate customer loyalty to your brand by reimagining what looks great.
With iSON Xperiences as our partner, we have streamlined many processes which, in turn, has enhanced our customer experience. The services have been more than satisfactory and we'd recommend iSON to all organizations that wish to achieve their customer satisfaction.
Airline Operations
With iSON Xperiences as our partner, we have streamlined many processes which, in turn, has enhanced our customer experience. The services have been more than satisfactory and we'd recommend iSON to all organizations that wish to achieve their customer satisfaction.
Airline Operations
Thank you for being part of our journey over the past 5 years. We definitely look forward to a stronger partnership as we support our customers and continue to cement our number one position as the best Customer Service and experience in the telco space and the country.
Vodacom Tanzania
Thank you for being part of our journey over the past 5 years. We definitely look forward to a stronger partnership as we support our customers and continue to cement our number one position as the best Customer Service and experience in the telco space and the country.
Vodacom Tanzania
iSON Xperiences has been our partner in the Southern Regions since 2018 in providing services for our inbound call center, outbound call centre, and customer experience surveying. We are highly satisfied with them and always consider iSON Xperiences for new projects in the similar domain.
MGH Southern
Support Services Limited
iSON Xperiences has been our partner in the Southern Regions since 2018 in providing services for our inbound call centre, outbound call centre, and customer experience surveying. We are highly satisfied with them and always consider iSON Xperiences for new projects in the similar domain.
MGH Southern
Support Services Limited
iSON Xperiences Limited is the MTN Nigeria official Call Centre strategic partner, a role they have played since since August 2015. iSON has displayed deep domain knowledge of the telecommunications BPO space and have delivered on operational excellence. They continue to explore opportunities for improving the MTN Customer Experience.
MTN Nigeria
iSON Xperiences Limited is the MTN Nigeria official Call Centre strategic partner, a role they have played since since August 2015. iSON has displayed deep domain knowledge of the telecommunications BPO space and have delivered on operational excellence. They continue to explore opportunities for improving the MTN Customer Experience.
MTN Nigeria
iSON's professionalism and support is certainly world class. We hope for a successful partnership that delivers the best customer care in Africa and the Middle East.
Customer Relations Head,
Leading Communications Provider in Nigeria
iSON's professionalism and support is certainly world class. We hope for a successful partnership that delivers the best customer care in Africa and the Middle East.
Customer Relations Head,
Leading Communications Provider in Nigeria
We Xcite and delight your customers by delivering seamless CX, to make your customers happy and influential brand ambassadors. We offer data-driven solutions for delightful customer experiences and have transformed the outsourcing journey for our customers from a basic contact centre to an experience centre.
Inbound Customer Care
Sales: Cross sell & Outbound
Collections & Recovery
CSAT & NPS surveys
Backoffice services
HRO
Social Media management
Smart Shoring
Greenfields set up
Work from Home
Multilingual Services
Information Security
Process Re-engineering
Business Analytics
Conversational AI and Analytics
Robotic Process Automation
IVR integration / Dynamic IVR
Content moderation
Speech & Text Analytics
AI & Analytics
L&D and QA platforms
Creating jobs, improving the lives and livelihoods of our people is our resolute mission. We keep our eye on this prize, and celebrate the jobs and promotions we create along the way. We are ALL about creating local jobs, affording people access to work close to where they live and play.
