We’re a NEW AGE SOLUTIONS company that leverages on innovative technology to deliver WORLD CLASS service excellence and great customer experience
Integrating tried, tested and traditional customer excellence methods with the latest innovative technology affords our customers both savvy and digitally-led solutions.
Reimagining the future of customer xperiences.
Why distinguish between Ability to Pay vs Propensity to Pay?
Our objective is to align best-in-class, dynamic and innovative customer experience through talent, technology and processes that support and drive customer engagement in an environment of trust.
We deliver data driven intelligence, cultivating authentic relationships beyond the transaction by listening to your customers intently on their preferred method of connecting with you.
iSON Xperiences is a truly global Business Process Outsourcing (BPO), Business Process Management (BPM), and Digital Customer Xperience (CX), service delivery firm.
We provide end-to-end Customer Life Cycle management and advanced data-driven digital solutions, servicing over 500 million customers for our clients.
Our 18000 people presence spans 19 countries, and 37 delivery centres across Africa, The United Arab Emirates and India.
Customer experience is at the forefront of our interventions, ensuring we retain, up-sell, increase average revenue per customer and grow your client base. We are resolute in delivering a flawless customer experience at a much-reduced cost.
We build value across all channels and leverage every customer touch-point to retain, grow and facilitate customer loyalty to your brand by reimagining what looks great.
With iSON Xperiences as our partner, we have streamlined many processes which, in turn, has enhanced our customer experience. The services have been more than satisfactory and we'd recommend iSON to all organizations that wish to achieve their customer satisfaction.
Airline Operations
With iSON Xperiences as our partner, we have streamlined many processes which, in turn, has enhanced our customer experience. The services have been more than satisfactory and we'd recommend iSON to all organizations that wish to achieve their customer satisfaction.
Airline Operations
Thank you for being part of our journey over the past 5 years. We definitely look forward to a stronger partnership as we support our customers and continue to cement our number one position as the best Customer Service and experience in the telco space and the country.
Vodacom Tanzania
Thank you for being part of our journey over the past 5 years. We definitely look forward to a stronger partnership as we support our customers and continue to cement our number one position as the best Customer Service and experience in the telco space and the country.
Vodacom Tanzania
iSON Xperiences has been our partner in the Southern Regions since 2018 in providing services for our inbound call center, outbound call centre, and customer experience surveying. We are highly satisfied with them and always consider iSON Xperiences for new projects in the similar domain.
MGH Southern
Support Services Limited
