Rwanda was voted as the most favoured destination for French CX managers for the second year in a row. In addition, Rwanda is among the top three African countries in terms of internet connectivity. Situated in East Africa, Rwanda is resolute in developing its’ ICT infrastructure and ICT skills. They attribute their offshoring successes, thus far, to the collaboration between government and the private sector.
Businesses favouring Rwanda as their offshoring destination of choice, attribute this to:
At iSON Xperiences, our South African offices are the epitome of world-class excellence in the BPO industry.
Leveraging cutting-edge technology and a highly skilled workforce, we deliver superior customer experiences with a commitment to personal service, agility, integrity, excellence, and compassion.
Our state-of-the-art facilities and innovative approach ensure that we consistently exceed client expectations, making us a leading choice for businesses seeking top-tier outsourcing solutions.
Drop us a message and we’ll get back to you within 24 hours.
Address: Ground floor, Oceana House, 
25 Jan Smuts St, Cape Town City Centre, 
Cape Town, 8000
Phone:Â 021 347 8577
Email: capetown@isonxperiences.com
Address: Ground floor, Oceana House, 
25 Jan Smuts St, Cape Town City Centre, 
Cape Town, 8000
Phone:Â 021 347 8577
Email: capetown@isonxperiences.com
Address: Ground floor, Oceana House, 
25 Jan Smuts St, Cape Town City Centre, 
Cape Town, 8000
Phone:Â 021 347 8577
Email: capetown@isonxperiences.com
In addition, having held first place in 2022, South Africa remains North American’ contact centre decision maker’s firm favourite, and very popular among British and Australian CX Services buyers. It has been suggested that South Africa is 60-70% more cost effective than the UK and Australia.


Furthermore, 270 000 plus people work in the industry, with ambitions to grow to 775 000 by 2030. BMW, Samsung, GE, and Amazon are, a few of the global brands, reaping the benefits of the South African Offshoring offerings. When Amazon accessed the skills, technology, and large well-educated talent pool in South Africa they realised they could ramp up quickly and efficiently.
Languages
English | Dutch | French
Talent & Impact Sourcing
Large pool of unemployed graduate talent: 270 000 + people work in the industry, with ambitions to grow to 
775 000 by 2030
VoIP
No restrictions
Time Zone
GMT+2
Geo-Political Risk
Stable
Privacy Compliance
POPIA
Address: 37th Floor, 3704B,
Business Central Towers B,
Al Sufuoh 2, Dubai Media City Dubai
Phone:Â 021 347 8577
Email: capetown@isonxperiences.com
Partner with the leading BPO for customer experience and digital transformation.
iSON Xperiences
Global brands | Global people | Global service
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iSON Xperiences 2025
