Resources

Case Studies

Conversational Ai

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Banking Sector

Engage and fulfil end-to-end banking needs on a preferred digital channel.

Travel & Tourism

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How We Solved a Client’s Customer Service Crisis

Lead Generation

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Beyond Boundaries

Crafting a Legacy in Digital Lead Generation

IVR & Multilingual

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SASSA’s SRD Grant

A multifaceted solution to address the challenges of The South African Social Security Agency

Collections

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International Automotive Company

How we revved up Collections for an International Automotive Company

Inbound & Outbound

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Vodafone

Enhancing Vodafone’s Service Model and Flexibility for Unmatched Support

Live Chat Services

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Sharaf DG

Navigating challenges related to market competition and the demand for exceptional customer service.

Cost Saving

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CCT/IVR Deployment

Post Transition through Optimised Service Delivery

Collections

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Innovative Approaches to Boost Effeciency and Client Satisfaction

Collections

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Leading Financial Institution

Streamlined Reporting and Enhanced Performance for a Leading Financial Institution

Debt Collection

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Innovative Strategies and Technology Integration for Improved Customer Experience and Collection Success

Chat Support

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CX Improvement

For leading Cab Service Provider

Collections

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QA Automation

Precision and Efficiency Through Automation

Customer Service

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Automobile Elevated

Elevate Your Customer Service with iSON Xperiences’ World-Class Solutions

Debt Recovery

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Standard Bank

Transforming Debt Recovery For Standard Bank

Legal Insights

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Ai Powered Service

A success story from one of the largest legal insurance providers in South Africa

Debt Collection

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Leading Electricity Supplier

Recover outstanding debt from defaulting customers for Energy provider.

Cost Savings

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CCT/IVR Deployment

Post Transition through optimized service delivery

Non-Voice Support

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SHEIN Experience

Meeting customer expectations and quality control in fast fashion

Chat Support

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CX Improvement

For leading online Food Delivery App

Cost Savings

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CCT/IVR Deployment

Post Transition through optimized service delivery at Agent level

Revenue Enhancement

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CCT/IVR Deployment

Upselling for Leading Telco on Inbound calls

AHT Reductioin

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CCT/IVR Deployment

Without Impacting CX – Major Telecom Service Provider

Optimizing Operations

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Electrolux

Meeting customer expectations and maintaining a position being a leader in appliance manufacturing.

Enhancing Service

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Cook Door

Optimizing order management processes and differentiating the brand in a crowded market.

Enhancing Operations

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Credit Repair Company

Enhancing Operations for a Major Credit Repair Company in the USA

Voice & Non-voice

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Careem

Delivering consistent service quality and ensuring a seamless experience across their platform.

Cost Savings

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CCT/IVR Deployment

Post Transition through E2E CCT/IVR Deployment

Debt Collection

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Ryan Strategic Advisory

How iSON Xperiences is transforming global debt collection

Customer Experience Management

Business Process as a Service

CX Consulting & Design

Digital CX Capabilities

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Customer Experience Management

Business Process as a Service

CX Consulting & Design

Digital CX Capabilities

Resources

Case Studies

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Customer Experience Management

Business Process as a Service

CX Consulting & Design

Digital CX Capabilities