With two primary touchpoints to win the hearts and minds of their policyholders the insurance sector is well positioned to craft great customer experiences for their customers during the sales and onboarding process and the claims filing process.
This is where we come in, ensuring you of these possibilities:
Our AI-driven debt collection strategy identifies the propensity to pay, allowing us to recover 65% of outstanding amounts from just 5% of customers
By creating awareness of how insurance brings order to chaos and positively impacts the lives of your policy holders, and their nearest and dearest, together we strengthen goodwill and build trust with your insured.
Technology & Creativity
At iSON Xperiences, our dedicated specialist automation and intelligence teams can reshape the insurance & insure-tech sectors’ back-office solutions through Robotic Process Automation (RPA) by smoothing tedious finance procedures.
We also provide the latest technology, including feature-packed contact centre software, enterprise-grade telephony systems, and approximately 100% network availability to secure ‘local call’ clarity and sustained service.
Ability & Performance
With the ever-growing industry demands and consumer requirements, insurance and insure-tech organisations must have the potential to consistently gauge business processes and uphold pace and capability.
We offer in depth experience in successfully deploying high-performing dedicated teams for small, mid, or big financial services organisations with the help of basic site-based operations or a Work from Home (WFH) set-up as per the requirement and situations.
Security & Compliance
Cyber-attacks have become a common threat for this sector, and this is why it is believed that data security can make or break any organisation that offers services including handling customer information.
In such conditions, issues such as identity theft and insurance scams cost the insurance industry upwards of $100+ million, so it’s very crucial than ever to secure your customer support services with the strongest international security standards.
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Partner with the leading BPO for customer experience and digital transformation.
iSON Xperiences
Global brands | Global people | Global service
ISO/IEC 27001:2013, ISO 9001:2015 Certified Organisation
iSON Xperiences 2025
