Customer Engagement
Services
Know what your customer wants most of all
Boosting conversion and retention requires optimised user xperiences, with ongoing nurturing and cultivation of authentic relationships beyond the transaction.
Services »
Introduction
Why your customers can’t help but fall in love with your brand
We craft creative, relevant and robust solutions with higher revenue and profitability pay-offs to:
- Build unique Customer Xperiences that make you stand head-and-shoulders above your competitors
- Make your communication upfront and personal
- Make your product easier to buy than your competitors
- Recognise and reward loyalty in a meaningful way
- Create an emotional attachment to your brand with “WOW” and “AHA” sentimental moments
Keywords
loyalty | relationship | performance | conversational | optimise
Estimated Read Time
5 minutes
Leverage customer engagement tools including:
Enhanced Customer Relationship Management (CRM)
Omni-channel communication
Multi-level segmentation
Tracking from bricks–to-clicks
Mobile based conversational commerce
Loyalty design and deployment
Chatbots and rich messaging
Conversational and speech analytics and voice biometrics
Artificial Intelligence (AI) to offer Contact Centre agents with data driven intelligence
Generate leads and configure alerts on Key Performance Indicators (KPI’s)
Get actionable insights to uncover opportunities.
Understand your customers and improve their experience by tracking their actions, manage lead prioritization across various channels using this insight to optimize performance and provide more personalized help.
Track and analyse customer sentiments and anomalies
Proactively identify latent improvement possibilities
Monitoring and reporting on customer feedback and engagement. Finding the pulse of how customers perceive your products or services by capturing their feedback, understanding what they love, like and dislike about your business; pinpointing when they experienced a problem; and uncovering what they would like to see in future
Offer customers their choice of conversation channel
The ability to opt-in for chat, call, text or email is the future
We want to make it easy for our customers to reach out and find answers or solutions they seek. We allow customers to choose their preferred communication method, so we can help them talk directly with operators on their terms.
“The key is to set realistic customer expectations, and then not to meet them, but to exceed them- preferably in unexpected and helpful ways.”
Richard Branson
Recommended Content
We recommend exploring our additional blog posts, case study and press release content.
To learn more about iSON Xperiences contact a regional expert today
Customer Engagement
Services
Know what your customer wants most of all
Boosting conversion and retention requires optimised user xperiences, with ongoing nurturing and cultivation of authentic relationships beyond the transaction.
Keywords
loyalty | relationship | performance | conversational | optimise
Estimated Read Time
5 minutes
Introduction
Why your customers can’t help but fall in love with your brand
We craft creative, relevant and robust solutions with higher revenue and profitability pay-offs to:
- Build unique Customer Xperiences that make you stand head-and-shoulders above your competitors
- Make your communication upfront and personal
- Make your product easier to buy than your competitors
- Recognise and reward loyalty in a meaningful way
- Create an emotional attachment to your brand with “WOW” and “AHA” sentimental moments
Leverage customer engagement tools including:
Enhanced Customer Relationship Management (CRM) Omni-channel communication Multi-level segmentation
Tracking from bricks–to-clicks Mobile based conversational commerce Loyalty design and deployment
Chatbots and rich messaging Conversational and speech analytics and voice biometrics Artificial Intelligence (AI) to offer Contact Centre agents with data driven intelligence
Generate leads and configure alerts on Key Performance Indicators (KPI’s)
Get actionable insights to uncover opportunities.
Understand your customers and improve their experience by tracking their actions, manage lead prioritization across various channels using this insight to optimize performance and provide more personalized help.
Track and analyse customer sentiments and anomalies
Proactively identify latent improvement possibilities
Monitoring and reporting on customer feedback and engagement. Finding the pulse of how customers perceive your products or services by capturing their feedback, understanding what they love, like and dislike about your business; pinpointing when they experienced a problem; and uncovering what they would like to see in future
Offer customers their choice of conversation channel
The ability to opt-in for chat, call, text or email is the future
We want to make it easy for our customers to reach out and find answers or solutions they seek. We allow customers to choose their preferred communication method, so we can help them talk directly with operators on their terms.
QUOTE
“The key is to set realistic customer expectations, and then not to meet them, but to exceed them- preferably in unexpected and helpful ways.”
Richard Branson
To learn more about iSON Xperiences contact a regional expert today
