Introduction
Good riddance to routine, repetitive, risky, redundant resources and responsibilities
We define a set of instructions for a software robot to perform. We then deploy, and manage software robots that emulate human actions including:
Attended Automation – Unified agent desktop
Unattended Automation
Real-time notifications and monitoring
Daily Reporting
Capture and extract data
Keywords
software robot | extract data | blended workforce | emulate | augmented
Estimated Read Time
2.5 minutes
At the heart of our Robotic Process Automation (RPA) is our “Bot-human” blended workforce
You cannot rely on bots only. Our Robotic Process Automation (RPA) solutions are augmented with our human agent fall-back option. While Artificial Intelligence (AI) can perform multiple tasks better than humans, it still requires humans to interpret and put the results into practice. As intelligent as Bots can be, no chatbot can handle and fulfill all your customer’s desires.
Chatbot on Website
Smart Hub Speaker
Social Media
Bots
Virtual
Assistants
Telephonic
IVR
Specializing in the development of RPA solutions to optimize the operational delivery of our internal services and assist our agents to be more productive by taking away the routine functions they must perform.
Without the automation of certain tasks, the agents will not be able to improve customer service, as the volumes of requests might just be too much. Agents should not be busy with routine queries from customers if these can be automated.
iSON Xperiences places emphasis on the use of asynchronous communication channels such as WhatsApp and Facebook Messenger (or even e-mail), where the customer journey is directed away from voice, which is synchronous. Asynchronous communication allows for on-going conversation, instead of a start and stop synchronous journey in which the customer and the agent keeps missing one another. It allows time for research, and the solution does not have to be immediately which voice communication still infers.
Our offering spans new and existing technologies that can be fully integrated into your engagements, from consultation to deployment.
Robotic Process Automation (RPA) to eliminate monotonous, mundane, menial, meaningless, and menacing tasks
Proprietary Low Code Development applications to put our client’s conversations with their customers in their own hands for quick and agile deployment
QUOTE
“Robots are not going to replace humans, they are going to make their jobs much more humane. Difficult, demeaning, demanding, dangerous, dull – these are the jobs robots will be taking.”
Sabine Hauert, Co- founder of Robohub.org
Recommended Content
We recommend exploring our additional blog posts, case study and press release content.
To learn more about iSON Xperiences contact a regional expert today
Keywords
software robot | extract data | blended workforce | emulate | augmented
Estimated Read Time
2.5 minutes
Introduction
Good riddance to routine, repetitive, risky, redundant resources and responsibilities
We define a set of instructions for a software robot to perform. We then deploy, and manage software robots that emulate human actions including:
Attended Automation – Unified agent desktop
Unattended Automation
Real-time notifications and monitoring
Daily Reporting
Capture and extract data
At the heart of our Robotic Process Automation (RPA) is our “Bot-human” blended workforce
You cannot rely on bots only. Our Robotic Process Automation (RPA) solutions are augmented with our human agent fall-back option. While Artificial Intelligence (AI) can perform multiple tasks better than humans, it still requires humans to interpret and put the results into practice. As intelligent as Bots can be, no chatbot can handle and fulfill all your customer’s desires.
Chatbot on Website
Smart Hub Speaker
Social Media
Bots
Virtual
Assistants
Telephonic
IVR
Specializing in the development of RPA solutions to optimize the operational delivery of our internal services and assist our agents to be more productive by taking away the routine functions they must perform.
Without the automation of certain tasks, the agents will not be able to improve customer service, as the volumes of requests might just be too much. Agents should not be busy with routine queries from customers if these can be automated.
iSON Xperiences places emphasis on the use of asynchronous communication channels such as WhatsApp and Facebook Messenger (or even e-mail), where the customer journey is directed away from voice, which is synchronous. Asynchronous communication allows for on-going conversation, instead of a start and stop synchronous journey in which the customer and the agent keeps missing one another. It allows time for research, and the solution does not have to be immediately which voice communication still infers.
Our offering spans new and existing technologies that can be fully integrated into your engagements, from consultation to deployment.
Robotic Process Automation (RPA) to eliminate monotonous, mundane, menial, meaningless, and menacing tasks
Proprietary Low Code Development applications to put our client’s conversations with their customers in their own hands for quick and agile deployment
QUOTE
“Robots are not going to replace humans, they are going to make their jobs much more humane. Difficult, demeaning, demanding, dangerous, dull – these are the jobs robots will be taking.”
Sabine Hauert
Co- founder of Robohub.org
To learn more about iSON Xperiences contact a regional expert today
