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Artificial

Intelligence

Making the complex simple

Services » Digital CX Capabilities » Artificial Intelligence

Introduction

Applying Artificial Intelligence (AI) to Predict, Automate and Alert

At iSON Xperiences we have a team of data scientists and data engineers who build AI solutions to significantly improve the outcome of outbound processes by applying Automated Machine Learning to offer you data-driven intelligence. This data-driven intelligence provides advanced analytics once applied to operational data.

Keywords

data-driven intelligence | collaborative research | automated machine learning | demonstrated improved performance

Estimated Read Time

5 minutes

Our Artificial Intelligence (AI) solutions have demonstrated improved performance in our client organisations, using our robust methodology and considered process which:

Ingests the lead data

Removes anomalies and maintains consistency

Applies Feature Engineering to select, manipulate and transform raw data into features that can be used to improves results

Runs Machine Learning models to predict outcomes

Assesses outcomes without bias

Translates outcomes into a usable format for implementation and action with relevant dashboards

We continuously champion technology innovation as our exclusive focus

We take our customers on a journey, guiding them and advising them on new technologies to deploy for seamless customer engagement. Our offering spans new and existing technologies including:

Our AI powered proprietary platform intelligently manages conversations across all customer front ends from a single system at enterprise scale with security and stability and deep integration into back-end systems. The platform offers security and intelligence, orchestrating human interaction with bots. Our Artificial Intelligence (AI) solutions enhance processes, predict propensity for outbound sales and “contactability”
of customers and alerts our client if a KPI threshold is breached, in
real-time, leading to zero errors.

Humans and AI are joining forces for collaborative intelligence

Research shows that companies achieve the most significant performance when humans and machines work together. Source: HARVARD BUSINESS REVIEW July- August 2018 Our AI-powered platform intelligently manages conversations with facilitated human fall-back options, affording your customers the choice at any time to speak to a human.

QUOTE

“It is going to be interesting to see how society deals with artificial intelligence, but it will definitely be cool.”

Colin Angle, CEO, IRobot

Recommended Content

We recommend exploring our additional blog posts, case study and press release content.

To learn more about iSON Xperiences contact a regional expert today

Artificial

Intelligence

Making the complex simple

Keywords

data-driven intelligence | collaborative research | automated machine learning | demonstrated improved performance

Estimated Read Time

5 minutes

Introduction

Applying Artificial Intelligence (AI) to Predict, Automate and Alert

At iSON Xperiences we have a team of data scientists and data engineers who build AI solutions to significantly improve the outcome of outbound processes by applying Automated Machine Learning to offer you data-driven intelligence. This data-driven intelligence provides advanced analytics once applied to operational data.

Our Artificial Intelligence (AI) solutions have demonstrated improved performance in our client organisations, using our robust methodology and considered process which:

Ingests the lead data

Removes anomalies and maintains consistency

Applies Feature Engineering to select, manipulate and transform raw data into features that can be used to improves results

Runs Machine Learning models to predict outcomes

Assesses outcomes without bias

Translates outcomes into a usable format for implementation and action with relevant dashboards

Our AI powered proprietary platform intelligently manages conversations across all customer front ends from a single system at enterprise scale with security and stability and deep integration into back-end systems. The platform offers security and intelligence, orchestrating human interaction with bots. Our Artificial Intelligence (AI) solutions enhance processes, predict propensity for outbound sales and “contactability”
of customers and alerts our client if a KPI threshold is breached, in
real-time, leading to zero errors.

Humans and AI are joining forces for collaborative intelligence

Research shows that companies achieve the most significant performance when humans and machines work together. Source: HARVARD BUSINESS REVIEW July- August 2018 Our AI-powered platform intelligently manages conversations with facilitated human fall-back options, affording your customers the choice at any time to speak to a human.

QUOTE

“It is going to be interesting to see how society deals with artificial intelligence, but it will definitely be cool.”

Colin Angle, CEO, IRobot

To learn more about iSON Xperiences contact a regional expert today

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