Business Analytics
& Insights
Putting your Conversational Artificial
Intelligence (AI) to greater good
Introduction
We put the relationship between you and your customers at the centre of our approach
Using our conversational cloud, our clients bring together the best of messaging, automation, and Conversational Artificial Intelligence (AI) to deliver a great customer experience with deep insight into the hearts and minds of their customers.
Keywords
anomalies detection | sentiments | text analytics | automation | behaviour monitoring
Estimated Read Time
7.5 minutes
Asynchronous communication channels are key to our client’s KPI’s
We gather and use your BIG data in meaningful ways to sustain quality and improve performance. Conversational Artificial Intelligence (AI) Analytics affords our clients:
Automated speech and text analytics to detect fraud, gauge customer’s sentiments including use of specific words, and track competitor mentions and your customer’s regard of them
Detection of anomalies and deviation from trends
Taxonomies to separate voice and sentiments of consumers
Understanding of user behaviours
Agent behaviour monitoring to measure quality assurance and determine where you can improve the processes
Alerts and detection of unsavoury callers
Know your competitors: Be in it to win it
By applying Conversational Artificial Intelligence (AI), you can acquire valuable insights regarding your competitors, who they are, what they are offering, how your customers feel about them, their strengths, weaknesses, and level of popularity. With this invaluable information you can differentiate, step up your marketing, and learn from people playing the same game, but on a different team.
QUOTE
“AI can boost our analytic and decision-making abilities“
H James Wilson – Harvard Business Review 2018
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To learn more about iSON Xperiences contact a regional expert today
Business Analytics
& Insights
Putting your Conversational Artificial Intelligence (AI) to greater good
Keywords
anomalies detection | sentiments | text analytics | automation | behaviour monitoring
Estimated Read Time
7.5 minutes
Introduction
We put the relationship between you and your customers at the centre of our approach
Using our conversational cloud, our clients bring together the best of messaging, automation, and Conversational Artificial Intelligence (AI) to deliver a great customer experience with deep insight into the hearts and minds of their customers.
Asynchronous communication channels are key to our client’s KPI’s
We gather and use your BIG data in meaningful ways to sustain quality and improve performance. Conversational Artificial Intelligence (AI) Analytics affords our clients:
Automated speech and text analytics to detect fraud, gauge customer’s sentiments including use of specific words, and track competitor mentions and your customer’s regard of them
Detection of anomalies and deviation from trends
Taxonomies to separate voice and sentiments of consumers
Understanding of user behaviours
Agent behaviour monitoring to measure quality assurance and determine where you can improve the processes
Alerts and detection of unsavoury callers
Know your competitors: Be in it to win it
By applying Conversational Artificial Intelligence (AI), you can acquire valuable insights regarding your competitors, who they are, what they are offering, how your customers feel about them, their strengths, weaknesses, and level of popularity. With this invaluable information you can differentiate, step up your marketing, and learn from people playing the same game, but on a different team.
QUOTE
“AI can boost our analytic and decision-making abilities“
H James Wilson
– Harvard Business Review 2018 –
To learn more about iSON Xperiences contact a regional expert today
