Conversational AI
Chatbots and Messaging
Integrating messaging, social media platforms, Chatbots and Artificial Intelligence for supreme service
Introduction
Give your customers varied and multiple touch points of choice allowing for a fluid ongoing conversation across channels
How? We make this possible through a single console where all messages accumulate, are tracked, and responded to via all channels, including Telephony, WhatsApp, Facebook Messenger, and e-mail.
Keywords
ChatBots | channels | integrating messaging | multiple touch points | meet expectations
Estimated Read Time
2.5 minutes
iSON Xperiences provides the implementation, configuration, design, integration and supports service that will deliver intent-driven conversational experiences at scale, all through the power of AI and machine learning.
Our Conversational Cloud unites customer experience platforms across messaging, social, voice, email, sentiments, and analytics.
We create meaningful, personalized connections with your customers while delivering real outcomes for your business.
We quickly identify consumer intent to reduce interaction costs and increase CSAT. We will also automate more consumer inquiries across channels like social, voice, and email to reduce operational costs.
iSON Xperiences will contribute to the partnership with by creating digital experiences that reach your customers when and where they prefer. Our Conversational AI solution will unify customer experiences across social, sentiment, voice, email, and analytics to deliver positive outcomes.
iSON Xperiences will help you deliver personalized and high-impact customer support securely across trusted digital channels.
iSON Xperiences will help redefine seamless, personalised experiences, and empower you customers to engage with your brand in channels they prefer.
iSON Xperiences will contribute by improving your customer’s lives by reducing their need to make costly and time-consuming trips to the branches or make phone calls to your sales and support centres.
Using Asynchronous Communication Channels to meet your customer’s expectations
Our integrated approach makes it possible for conversations to be deflected from a telephony IVR solution to other messaging options. Our Chatbots (or intelligent virtual assistants) can manage both simple (FAQ’s) and more complex enquiries, including balance enquiries, registrations, payment queries etc. Chatbots significantly reduce Average Handling Time (AHD), Average Hold Time (AHT) and Call Per Customer (CPC).
QUOTE
“You all know that chatbots are a new technology altogether. It’s like the early age of the Web. Things are still shaky, yet growing at the speed of light.”
Rashid Khan: Co-founder Yellow Messenger
Recommended Content
We recommend exploring our additional blog posts, case study and press release content.
To learn more about iSON Xperiences contact a regional expert today
Conversational AI
Chatbots and Messaging
Integrating messaging, social media platforms, Chatbots and Artificial Intelligence for supreme service
Keywords
ChatBots | channels | integrating messaging | multiple touch points | meet expectations
Estimated Read Time
2.5 minutes
Introduction
Give your customers varied and multiple touch points of choice allowing for a fluid ongoing conversation across channels
How? We make this possible through a single console where all messages accumulate, are tracked, and responded to via all channels, including Telephony, WhatsApp, Facebook Messenger, and e-mail.
iSON Xperiences provides the implementation, configuration, design, integration and supports service that will deliver intent-driven conversational experiences at scale, all through the power of AI and machine learning.
Our Conversational Cloud unites customer experience platforms across messaging, social, voice, email, sentiments, and analytics.
We create meaningful, personalized connections with your customers while delivering real outcomes for your business.
We quickly identify consumer intent to reduce interaction costs and increase CSAT. We will also automate more consumer inquiries across channels like social, voice, and email to reduce operational costs.
iSON Xperiences will contribute to the partnership with by creating digital experiences that reach your customers when and where they prefer. Our Conversational AI solution will unify customer experiences across social, sentiment, voice, email, and analytics to deliver positive outcomes.
iSON Xperiences will help you deliver personalized and high-impact customer support securely across trusted digital channels.
iSON Xperiences will help redefine seamless, personalised experiences, and empower you customers to engage with your brand in channels they prefer.
iSON Xperiences will contribute by improving your customer’s lives by reducing their need to make costly and time-consuming trips to the branches or make phone calls to your sales and support centres.
Using Asynchronous Communication Channels to meet your customer’s expectations
Our integrated approach makes it possible for conversations to be deflected from a telephony IVR solution to other messaging options. Our Chatbots (or intelligent virtual assistants) can manage both simple (FAQ’s) and more complex enquiries, including balance enquiries, registrations, payment queries etc. Chatbots significantly reduce Average Handling Time (AHD), Average Hold Time (AHT) and Call Per Customer (CPC).
QUOTE
“You all know that chatbots are a new technology altogether. It’s like the early age of the Web. Things are still shaky, yet growing at the speed of light.”
Rashid Khan
Co-founder Yellow Messenger
To learn more about iSON Xperiences contact a regional expert today
