TRUSTED BY
GLOBAL PRESENCE, LOCAL FOCUS
We are the preferred Customer Xperience service provider in
GLOBAL PRESENCE, LOCAL FOCUS
We are the preferred Customer Xperience service provider in
WHO WE ARE
Our global footprint with local impact is infused with unwavering commitment to our people and clients
iSON Xperiences is a truly global Business Process Outsourcing (BPO), Business Process Management (BPM), and Digital Customer Xperience (CX), service delivery firm.
We provide end-to-end Customer Life Cycle management and advanced data-driven digital solutions, servicing over 500 million customers for our clients.
Our 18000 people presence spans 19 countries, and 37 delivery centres across Africa, The United Arab Emirates and India.
Customer experience is at the forefront of our interventions, ensuring we retain, up-sell, increase average revenue per customer and grow your client base. We are resolute in delivering a flawless customer experience at a much-reduced cost.
We build value across all channels and leverage every customer touch-point to retain, grow and facilitate customer loyalty to your brand by reimagining what looks great.
Xperience + Xpertise + Xcellence + Xtraordinary are our Hallmarks of your Success
Our xtensive and intensive Customer Experience toolkit
We Xcite and delight your customers by delivering seamless CX, to make your customers happy and influential brand ambassadors. We offer data-driven solutions for delightful customer experiences and have transformed the outsourcing journey for our customers from a basic contact centre to an experience centre.
EXPERIENCE
TOUCHPOINTS
DELIVERY
CAPABILITIES
DIGITAL
CAPABILITIES
Inbound Customer Care
Sales: Cross sell & Outbound
Collections & Recovery
CSAT & NPS surveys
Backoffice services
HRO
Social Media management
Smart Shoring
Greenfields set up
Work from Home
Multilingual Services
Information Security
Process Re-engineering
Business Analytics
Conversational AI and Analytics
Robotic Process Automation
IVR integration / Dynamic IVR
Content moderation
Speech & Text Analytics
AI & Analytics
L&D and QA platforms
Xperience + Xpertise + Xcellence + Xtraordinary are our Hallmarks of your Success
Our xtensive and intensive Customer Experience toolkit
We Xcite and delight your customers by delivering seamless CX, to make your customers happy and influential brand ambassadors. We offer data-driven solutions for delightful customer experiences and have transformed the outsourcing journey for our customers from a basic contact centre to an experience centre.
EXPERIENCE
TOUCHPOINTS
- Inbound Customer Care
- Sales: Cross sell & Outbound
- Collections & Recovery
- CSAT & NPS surveys
- Backoffice services
- HRO
- Social Media management
DELIVERY
CAPABILITIES
- Smart Shoring
- Greenfields set up
- Work from Home
- Multilingual Services
- Information Security
- Process Re-engineering
- Business Analytics
DIGITAL
CAPABILITIES
- Conversational AI and Analytics
- Robotic Process Automation
- IVR integration / Dynamic IVR
- Content moderation
- Speech & Text Analytics
- AI & Analytics
- L&D and QA platforms
Our track-record evidences our success across industries and territories
Xtraordinary multi-disciplined industry xpertise and xperience, xemplified
Our track-record evidences our success across industries and territories
Xtraordinary multi-disciplined industry xpertise and xperience, xemplified
Our track-record evidences our success across industries and territories
Xtraordinary multi-disciplined industry xpertise and xperience, xemplified
People First + Local Job Creation = Our “X” Factor
We manage our talent effectively
Creating jobs, improving the lives and livelihoods of our people is our resolute mission. We keep our eye on this prize, and celebrate the jobs and promotions we create along the way. We are ALL about creating local jobs, affording people access to work close to where they live and play.
To learn more about iSON Xperiences contact a regional expert today
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