Introduction
Bridge the modern digital gaps and meet customers where they want to encounter you.
Our Digital CX Transformation offerings are designed to achieve our client’s objectives, to service their customers enfranchising them to:
Offer customers a choice of conversation channel
Move away from voice only, with asynchronous communication channels including WhatsApp, Facebook messenger, email and instant messaging, allowing for a fluid, ongoing and cross-over conversation instead of a start-stop synchronous journey
Keywords
synchronous conversation | start-stop journey | agile deployment | real-time sentiments | recorded interactions
Estimated Read Time
5 minutes
We continuously champion technology innovation as our exclusive focus
We take our customers on a journey, guiding them and advising them on new technologies to deploy for seamless customer engagement. Our offering spans new and existing technologies including:
BOT capability with multi-channel integration to offer a synchronous customer conversation
Speech and Conversational Analytics to transform recorded customer interactions from idle data to actionable intelligence
Voice Biometrics to detect fraud and gauge real-time customer sentiments including “contact-ability” and propensity for sales
Our offering spans new and existing technologies that can be fully integrated into your engagements, from consultation to deployment.
Robotic Process Automation (RPA) to eliminate monotonous, mundane, menial, meaningless, and menacing tasks
Proprietary Low Code Development applications to put our client’s conversations with their customers in their own hands for quick and agile deployment
QUOTE
“You’ve got to start with the customer experience and work back to the technology, not the other way around.”
Steve Jobs
Recommended Content
We recommend exploring our additional blog posts, case study and press release content.
To learn more about iSON Xperiences contact a regional expert today
Keywords
synchronous conversation | start-stop journey | agile deployment | real-time sentiments | recorded interactions
Estimated Read Time
5 minutes
Introduction
Bridge the modern digital gaps and meet customers where they want to encounter you.
Our Digital CX Transformation offerings are designed to achieve our client’s objectives, to service their customers enfranchising them to:
Offer customers a choice of conversation channel
Move away from voice only, with asynchronous communication channels including WhatsApp, Facebook messenger, email and instant messaging, allowing for a fluid, ongoing and cross-over conversation instead of a start-stop synchronous journey
We continuously champion technology innovation as our exclusive focus
We take our customers on a journey, guiding them and advising them on new technologies to deploy for seamless customer engagement. Our offering spans new and existing technologies including:
BOT capability with multi-channel integration to offer a synchronous customer conversation
Speech and Conversational Analytics to transform recorded customer interactions from idle data to actionable intelligence
Voice Biometrics to detect fraud and gauge real-time customer sentiments including “contact-ability” and propensity for sales
Our offering spans new and existing technologies that can be fully integrated into your engagements, from consultation to deployment.
Robotic Process Automation (RPA) to eliminate monotonous, mundane, menial, meaningless, and menacing tasks
Proprietary Low Code Development applications to put our client’s conversations with their customers in their own hands for quick and agile deployment
QUOTE
“You’ve got to start with the customer experience and work back to the technology, not the other way around.”
Steve Jobs
To learn more about iSON Xperiences contact a regional expert today
