learning from experience
It certainly would be no overstatement to say that AI (Artificial Intelligence) has propelled the contact centre industry in recent times. Take this for an
Agent empowerment is fundamental in the CX Management process, especially since the recent pandemic saw Agents having to face sharply rising query volumes, increasing customer
It won’t be wrong to say that the COVID 19 pandemic has forced everybody, including million-dollar businesses, to rethink their back-office business strategies. Companies who
There are several reasons for the e-commerce industry to outsource their Customer Experiences services. It goes without saying that people tend to buy a great
We at iSON Xperiences believe human interactions will always be vital to any customer service strategy. While new-age technology is a great first line of defence for
The unprecedented pandemic amassed chaos, upheaval, and disruption at numerous industrial sectors. From industries like hospitality, aviation, entertainment, BFSI, medical care, and so on. Though
Gone are the days when focusing on customer experience was enough. In this cut-throat competitive scenario of the industry, curating a skilled workforce focusing on both customer
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