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iSON Xperiences launches Live Chat for MultiChoice SA in Cape Town

We’re excited to announce another milestone for iSON Xperiences in South Africa: the successful launch of our new Live Chat Line of Business (LOB) dedicated to our valued client, MultiChoice SA, at our Cape Town site.
This project marks a new era in how we support customer experience (CX) through digital platforms. With a team of 70 FTEs, we’re poised to deliver exceptional service and elevate CX to new heights for MultiChoice SA.

The launch event was graced by the presence of key dignitaries, including:

Exec. Head of Customer Service, Multichoice SA

Sr. Manager Customer Care, Multichoice SA

GM: Operations, iSON Xperiences South Africa

Head of HR, iSON Xperiences, South Africa

Site Head – Cape Town, iSON Xperiences, South Africa

Global Head – iView

Their presence signifies the importance of this project and its potential to strengthen our partnership with MultiChoice SA and solidify our footprint in the digital support field.
The Live Chat initiative is expected to generate a significant ZAR900,000 in monthly revenue for MultiChoice SA, further solidifying our commitment to their success.

This achievement is a direct result of the hard work and dedication of our teams in Cape Town and across iSON Xperiences, South Africa. It opens exciting new possibilities for growth and innovation in the digital CX space.

Congratulations to everyone involved! Let’s continue to leverage the power of digital platforms to deliver exceptional customer experiences and achieve even greater success together.

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