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iSON Xperiences Wins BPO Company of the Year Award in Ghana

We’re excited to share some fantastic news! iSON Xperiences has been named BPO Company of the Year at the prestigious Ghana – West Africa Business Excellence Awards.

These awards recognize outstanding businesses and individuals across the region. Winning this award is a huge accomplishment and a true testament to all your hard work and dedication.

The Ghana – West Africa Business Excellence Awards recognize businesses that significantly contribute to the development of various sectors. They celebrate industry excellence, set benchmarks for success, and reward innovative ideas that push boundaries. This year’s win highlights iSON Xperiences commitment to quality, innovation, and exceptional customer service. It also acknowledges our dedication to social responsibility within the industry.

Being named BPO Company of the Year brings several benefits. It helps build trust with potential clients, strengthening our market position and establishing us as a leader. This recognition also boosts employee morale, making iSON Xperiences an even more attractive place to work and helping us attract top talent.

The award selection process is based on an independent survey that considers factors like the quality of our services, the innovative ideas we bring to the table, how well we care for our employees and the environment, and most importantly, our commitment to exceeding customer expectations in everything we do.

A huge thank you goes out to Stephen Asare (Operations Head), Michael Agyapong (HR Head), Eleazer Okoto (IT Head), Kwame Usman (Asst. Manager Operations), Louisa Ankumah (Team Lead), Nancy Armah (Team Coach), Nnamdi Ekechi (WFM Head), Agniswar Biswas (Quality/Training Head), Punit Arorah (Country Head), and of course, the entire iSON Xperiences team.

This award is a great achievement for all of us. It positions iSON Xperiences for continued growth and success, and we’re excited to see what the future holds.

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Recognition Received on International Labour Day

We are excited to extend our warmest congratulations to Punit Arorah – Chief Growth Officer: West Africa, on receiving a prestigious award from the President of Ghana on International Labour Day, May 1st, 2024. This recognition is a testament to his exceptional dedication and outstanding contributions in maintaining a healthy industrial relationship for iSON Xperiences with the Union throughout the year. His hard work and commitment have truly made a significant impact, not only within our organization but also in the wider community. On behalf of iSON Xperiences, we want to express our immense pride and gratitude for his achievements. Congratulations Punit, on this well-deserved honour.

Celebrating our Partnership with Amazon

We are delighted to share some exciting news with you all – we’ve established a partnership with Amazon, a global tech giant!. Founded by Jeff Bezos in 1994, Amazon has evolved into one of the largest and most influential companies globally, offering a diverse range of products and services.We’ll be supporting Amazon through outbound calling, fostering strong relationships and exploring new business opportunities. The partnership officially went live on March 14th, 2024, with a team consisting of 3 full-time equivalents (FTE) and 1 support staff member. Our partnership with Amazon marks a significant milestone for us as we expand our reach and impact in the online marketplace. Through this collaboration, we gain access to Amazon’s vast customer base, providing us with unparalleled opportunities to showcase our products and services to millions of customers worldwide. We extend our gratitude to the Amazon and iSON Xperiences teams for their hard work and dedication in making this venture a reality. Your contributions are invaluable as we strive to deliver exceptional service and support to our new client. This partnership with Amazon not only strengthens our position in the market but also opens doors for future opportunities. By enhancing our skills in this domain, we position ourselves to compete effectively and pursue additional business prospects within the industry. Together, let’s celebrate this achievement and look forward to a successful journey ahead.

iSON Xperiences Achieves PCI DSS v 4.0 Certification

A Significant Step Towards Enhanced Security in handling payment cards data We’re happy to share that iSON Xperiences has achieved the latest version 4.0 of PCI DSS certification. This certification reinforces our commitment to data security and compliance and opens up new avenues for growth. PCI DSS certification is a pivotal step for organizations handling card transactions, enhancing security and compliance. Our certification on version 4.0 adds extra layers of control, showcasing our dedication to data security. This achievement not only boosts trust, credibility but also helps to mitigate the risk of data breaches, financial losses and reputational damage associated with payment card frauds. The current certification applies to CSS Johannesburg, with flexibility to expand to other regions based on future requirements. Achieving PCI DSS certification involved a comprehensive overhaul of our payment card data security framework, meeting the 12 requirements and 2 appendixes. Key tasks included auditing the card data processing environment, implementing recommended controls, and undergoing rigorous VAPT. This accomplishment is a testament to our dedication to data security and compliance. Looking ahead, this certification positions iSON Xperiences as a trusted industry leader, ready to seize new opportunities. We extend our gratitude to the team for their hard work and commitment to excellence.

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