It certainly would be no overstatement to say that AI (Artificial Intelligence) has propelled the contact centre industry in recent times. Take this for an… Read More »BPO Contact Centres and AI: Taking Giant Strides in 2022
Agent empowerment is fundamental in the CX Management process, especially since the recent pandemic saw Agents having to face sharply rising query volumes, increasing customer… Read More »How does Agent Empowerment drive Customer Delight?
It won’t be wrong to say that the COVID 19 pandemic has forced everybody, including million-dollar businesses, to rethink their back-office business strategies. Companies who… Read More »Ways to Improve Back-Office Operations
Is your business growing and the need for scaling up becoming more pertinent? There are many benefits to be derived from outsourcing certain functions to… Read More »How to Find the Right BPO Partner for Your Business
There are several reasons for the e-commerce industry to outsource their Customer Experiences services. It goes without saying that people tend to buy a great… Read More »3 Big Reasons for the E-commerce Industry to Hire CX Management Services
There has been a lot of talk around the digital boom (and AI) in the BPO industry. Contact centres and companies have been working day-in… Read More »BPO Boom: The Need for Customer Interactions in the Digital Age
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