· Company IT & Security Vision
o The page should begin with an overview of ISON Xperiences’ expertise in IT, cybersecurity, and data privacy.
o iSON’s Approach: iSON takes a proactive and holistic approach to IT and cybersecurity, focusing on robust risk management, continuous monitoring, and employee training to safeguard data and infrastructure against evolving threats.
o iSON’s IT and security services stand out in the industry due to their tailored, adaptive solutions, cutting-edge technology integration, and a commitment to proactive threat hunting, ensuring both rapid response and long-term resilience against evolving cyber risks.
· Global Presence
o Our primary service location shall be South Africa for servicing African sub-continent and MENA region
o Secondary service location shall be India for Servicing Asia Sub-continent
o Local IT support shall be available for all locations, however onsite compliance support shall be available based on client requirements. Full time Off-site support shall be provided as per the contractual agreements with the client. (This is only for your understanding)
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One Liner: Construct a robust plan and strategy for cyber defense, including legally binding regulations, information security principles, goals, and vision.
iSON’s Implementation Methodology – We have adopted ISO 27000 framework for the cyber security governance however we can also use NIST, CoBIT 5, ISM3 framework as per the client requirements. Cyber Security implementation is independent of the industry type however the controls intensity, priorities, sensitivity of implementation, Risk Management, Security KPIs and metrics may vary from industry to industry depending upon nature of business, type of data handled, type of customers handled, nation critical infrastructure, geographical location, etc.
Below is the representation of the blocks which shall be covered during the implementation of Cyber Security Strategy & Governance
Establish CyberSecurity Governance Framework
Defining Governance Objective, Executive sponsorship, committees, Roles & Responsibilities
Risk Management & Assessment
Conduct Risk Assessments, Develop Risk Appetite & Priortize CyberSecurity Initiatives
Policies & Standards
Develop Cybersecurity policies, processes, SOPs, guidelines, Templates, formats & Security
standards.
Compliance & Regulatory
Alignment
Identify Relevant regulations,
Implement Compliance controls,
Periodic audits & Assessments
Select & Implement Security
Technologies
CyberSecurity
Culture & Awareness
Training & Awareness Programs & Phishing Simulations
Develop Incident Response Plan,
Incident Response Team, Testing & Drills
Measure 3rd party Security, SLAs & On-going monitoring of services
Maturity Model, Continuous Monitoring & Improvement
Security KPis, Post Incident
Analysis
Benefits
Effective cybersecurity governance brings a range of strategic, operational, and compliance-related benefits to an organization.
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For our client in banking, we accelerated non-voice growth with 350,000 new clients monthly, driving significant cost savings and CX improvements.
One Liner: Measure the efficacy of controls while identifying risks related to people, processes, and technology
Audits and Risk Assessments helps identify potential security weaknesses, compliance gaps, and operational inefficiencies related to information security.
All internal audits shall be conducted based on ISO 27001 compliance requirements. Risk Assessments are conducted based on qualitative risk analysis.
How Internal Audits and Risk Assessments Work Together in Information Security
Complementary Roles:
Combined Approach:
Below is the representation of the blocks which shall be covered during the implementation of Cyber Security Strategy & Governance
Information Security Internal Audits
Information Security
Risk Management
Benefits
Review our case studies, showcasing our innovative, data-driven strategiesthat have transformed customer experiences into success stories.
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One Liner: Attain and sustain conformity with industry standards such as ISO, SOC, PCI-DSS, and other regional infosec laws & regulations.
Certifications & Compliances ensures that organizations meet industry standards, legal requirements, and best practices while mitigating risk, ensuring quality, and building stakeholder trust. It includes obtaining certifications that demonstrate adherence to specific regulatory and security frameworks or undergoing compliance assessments to validate that processes align with necessary guidelines.
We are partnered with BVQI (certification agency) for providing all relevant certifications
iSON specializes in ISO 27001, ISO 9001, PCI DSS implementations and certifications
Implementation of each standard and certification depends on multiple factors hence the implementation timelines may vary from organization to organization. Factors like
Benefits
Asynchronous communication methods are essential for achieving our client’s key performance indicators (KPIs).
By leveraging advanced analytics tools and techniques, we can track customer interactions across various touchpoints, allowing us to identify trends and patterns in real time. This data-driven approach enables us to optimize communication strategies and enhance customer engagement.
For instance, by analyzing customer feedback and behavior, we can tailor our messaging to align with their preferences and needs, thus improving satisfaction and loyalty. Additionally, we employ predictive analytics to anticipate customer inquiries and proactively address potential issues before they escalate.
Our commitment to continuous improvement means we regularly review and adjust our strategies based on performance metrics, ensuring that our clients not only meet but exceed their KPIs. Furthermore, we provide detailed reports and insights that empower our clients to make informed decisions, fostering a culture of data-driven decision-making within their organizations.
In summary, our digital CX capabilities, underpinned by robust business analytics and insights, enable us to deliver exceptional value to our clients, driving both operational efficiency and enhanced customer experiences.
Contact us today to learn how we can fortify your data security and compliance strategy.
One Liner: Developing and planning a secure network architecture with detailed secure configurations at the component level.
Designing a secured network architecture and ensuring system security are essential components of an organization’s overall security strategy. A well-designed network architecture with robust security measures helps protect critical data, ensures the confidentiality, integrity, and availability of information, and mitigates the risks of cyber threats, such as data breaches, cyberattacks, or unauthorized access.
iSON’s Technology Stack:
Benefits
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Our AI-driven debt collection strategy identifies the propensity to pay, allowing us to recover 65% of outstanding amounts from just 5% of customers.
One Liner: A fully managed and tailored solution designed to monitor, manage, and optimize your IT infrastructure around the clock
Management, monitoring, and maintenance of an organization’s IT infrastructure. The service involves monitoring of networks, servers, applications, and other critical systems to ensure uptime, reliability, and performance. NOC-as-a-service act as an extension of an organization’s IT team, handling the proactive and reactive tasks that ensure systems run smoothly.
Benefits
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We helped a client reduce their turnaround time from 48 hours to just 3 hours for virtual assistance, resulting in a 7x improvement in response speed and a significant boost in customer satisfaction.
One Liner: Providing Businesses with comprehensive monitoring, detection and response services for cyber security threats.
A Security Operations Center (SOC) is a centralized function that is responsible for identifying, investigating, responding to, and mitigating security incidents. By leveraging SOC as a Service, businesses can benefit from enterprise-grade security operations without having to build and maintain an internal SOC. SOCaaS will provide real-time monitoring, incident response, and continuous threat intelligence.
AI based SIEM & SOAR Technology Partners
Managed Threat Intelligence
Certified Team
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Our AI-driven debt collection strategy identifies the propensity to pay, allowing us to recover 65% of outstanding amounts from just 5% of customers.
One Liner: Assist businesses in the identification, assessment, and mitigation of technical vulnerabilities in their IT systems, applications, and networks.
Assessing the security vulnerabilities of an organization’s IT infrastructure, applications, and systems via BlackBox/ WhiteBox Testing. This service aims to identify weaknesses in the network, applications, or systems that could be exploited by attackers.
Vulnerability Assessment Tools
Penetration Testing Tools
Configuration Assessment Tools
In general, VAPT is conducted on an annual basis however can be performed weekly, monthly, quarterly or bi-annually based on client requirements, regulatory requirements or compliance requirements.
Benefits
Imagine a world where your brand resonates deeply with every customer – we can make it a reality.
Envision unparalleled customer loyalty as we enhance their experiences at every stage.
Picture your brand at the forefront of industry transformation, captivating audiences like never before.
Explore these three innovative service categories that leverage customer touchpoints to maximize commercial impact.
Customer Experience Management
Connecting people to your brands. We build value across all channels, leveraging customer touchpoints…
Business Process as
a Service (BPaaS)
Flexibility and agility are the cornerstones of iSON Xperiences BPaaS Platforms…
CX Consulting
& Design
Offering asynchronous communication channels for seamless and savvy customer engagement…
Partner with the leading BPO for customer experience and digital transformation.
iSON Xperiences
Global brands | Global people | Global service
ISO/IEC 27001:2013, ISO 9001:2015 Certified Organisation
iSON Xperiences 2025
