iSON Xperiences is recognised for nearshore excellence in Everest Group’s Future-ready CXM: Trends Driving BFSI Industry Report. We are renowned at delivering Customer Experience solutions to make banking better for bankers and the banked.
Our BFSI clients include leading credit card and NBFC companies in India, South Africa and Africa.
The benefits experienced by our global BFSI clients will continue to grow, as we consistently expand our service offerings.
Mobile application through which you can do any non-cash operation with a single touch.
The platform will give creditors direct access to the files that the executors are working on. It will be possible to check the execution documents (scans) and the steps taken to recover debts..
Connecting the FX Libra platform with the Currency Cloud platform, via APIs and developing an algorithm to take the decision to close the currency position (above a certain threshold) and execute the transaction in the Currency Cloud platform..
Migrating the legacy payment system (Funds Transfer - MT) to ISO20022 by using Temenos Payment Hub.
Migration for Savings account refers to the process of transferring savings account of data and functionalities from one system or platform to another. This migration involves transferring account balances, transaction histories and customer information..
Electrolux • Appliances
Optimising Operations
Discover how we boosted
efficiency by 2,054%
Automate and digitize account opening process, to minimize the risk of manual errors and provide enhanced digital customer experience. Automation of KYC processes for customers.
Customer feedback will be taken over through a form sent automatically after the end of the relationship with the bank, which will contain questions summarizing reasons.
The feedback will be collected alongside the customer’s details so that the
information can be analysed by the marketing division.
Identify the reasons why customers choose to leave the bank in order to improve the
marketing strategy approached so that we improve our services and products.
Automate and digitize account opening process, to minimize the risk of manual errors and provide enhanced digital customer experience. Automation of KYC processes for customers.
Customer feedback will be taken over through a form sent automatically after the end of the relationship with the bank, which will contain questions summarizing reasons.
The feedback will be collected alongside the customer’s details so that the
information can be analysed by the marketing division.
Identify the reasons why customers choose to leave the bank in order to improve the
marketing strategy approached so that we improve our services and products.
Automate and digitize account opening process, to minimize the risk of manual errors and provide enhanced digital customer experience. Automation of KYC processes for customers.
Customer feedback will be taken over through a form sent automatically after the end of the relationship with the bank, which will contain questions summarizing reasons.
The feedback will be collected alongside the customer’s details so that the
information can be analysed by the marketing division.
Identify the reasons why customers choose to leave the bank in order to improve the
marketing strategy approached so that we improve our services and products.
If you are living with the thought that services offered by the BFSI industry are easy, you might be wrong as banking and financial services are complex.
Along with needing ultra-careful documentation processes to make sure conformance and customer satisfaction, there are many other services that financial companies require to proceed with their work well at a good pace.
The list of tasks is quite long and it includes accounts payable and receivable to accounting functioning. Well, this isn’t all, there is much more to it as there are various banking processes to look for.
Despite utilising more than one or more services to document everything that needs to be documented, iSON Xperiences offers business process outsourcing services that look after all the financial authorities that banking needs.
Combatting cyber-crime and protecting your customer’s data is of paramount importance to all our customer interventions. It is for this reason that, we secured and maintain PCI DSS v 4.0 certification, an investment in your customer’s protection.
Technology & Creativity
At iSON Xperiences, our dedicated specialist automation and intelligence teams can reshape the banking back-office solutions through Robotic Process Automation (RPA) by smoothing tedious finance procedures.
We also provide the latest technology, including feature-packed contact centre software, enterprise-grade telephony systems, and approximately 100% network availability to secure ‘local call’ clarity and sustained service.
Ability & Performance
With the ever-growing industry demands and consumer requirements, financial and banking services organisations must have the potential to consistently gauge business processes and uphold pace and capability.
We offer in depth experience in successfully deploying high-performing dedicated teams for small, mid, or big financial services organisations with the help of basic site-based operations or a Work from Home (WFH) set-up as per the requirement and situations.
Security & Compliance
Cyber-attacks have become a common threat for the BFSI industry, and this is why it is believed that data security can make or break any organisation that offers services including handling customer information.
In such conditions, issues such as identity theft and credit card scam cost the financial services industry upwards of $100+ million, so it’s very crucial than ever to secure your bank’s customer support services with the strongest international security standards
Partner with the leading BPO for customer experience and digital transformation.
iSON Xperiences
Global brands | Global people | Global service
ISO/IEC 27001:2013, ISO 9001:2015 Certified Organisation
iSON Xperiences 2025
