Gathering and using BIG data in meaningful and impactful ways is our key to sustaining quality and improving performance
Best of all, our Conversational AI tools do not only offer you valuable intel about your own customer’s experiences but can also give you intel about your competitors’ customers experiences.
By gathering your competitor’s customer intel you can differentiate, step up and learn from people playing the same game albeit on a different team.
Utilizing Conversational Artificial Intelligence (AI) allows you to gain important insights into your competitors, including their identities, offerings, customer perceptions, strengths, weaknesses, and overall popularity.
This essential information enables you to distinguish yourself, enhance your marketing strategies, and learn from others in the same field, albeit on opposing sides.
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We leverage your BIG data to enhance quality and performance through Conversational AI Analytics, providing valuable insights for our clients.
We integrate our Contact Centre, infrastructure,
and technology to:
Deploy new technology and transform your digital strategy for a seamless customer experience, including:
Choose iSON for CRM services to enhance customer satisfaction and loyalty with our expert solutions. Transform your digital touchpoints with us.
Speech and Voice Analytics
iSON Xperiences’ speech analytics technology is our secret sauce deployed to listen between the lines to Detect fraud, Gauge customer sentiment…
Data Security
& Compliance
Combatting cyber-crime and protecting your customer’s data is of paramount priority in every customer intervention, and the reason we have secured…
iSON Xperiences’ software technology that emulates human action is easy to build, deploy and manage. As humans expect to interact more with digital…
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Partner with the leading BPO for customer experience and digital transformation.
iSON Xperiences
Global brands | Global people | Global service
ISO/IEC 27001:2013, ISO 9001:2015 Certified Organisation
iSON Xperiences 2025
