Flexibility and agility are the cornerstones of iSON Xperiences BPaaS Platforms. With access to people, processes and technology, on demand, and when required, our clients respond swiftly to fluctuating business needs and reduce the Total Cost of Ownership (TCO).
You can deploy the latest digital tools, technologies and processes with the right talent on a pay-per-use consumption model by partnering with us.
Even the most desired brands in the world, recognise their competitive position in the market requires revenue generation first and foremost. To do this our clients are constantly seeking out new ways to attract and retain customers through revenue generating activities that put them head and shoulders above their competitors.
The challenges in generating revenue are cited as:
How do we solve this challenge for our clients? By leveraging off our strongest assets, the expertise of our people, supported by latest technology. You can find out more in the section below.
At iSON Xperiences, we apply our learned experience and new technologies to overcome these barriers. Our client interventions span:
Review our case studies, showcasing our innovative, data-driven strategiesthat have transformed customer experiences into success stories.
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iSON Xperiences’ debt collection offering is acclaimed for its empathy driven debt collection service offering. This is why we are ranked among the top 3 accredited service providers offering specialised collection services by Everest Group’s Lead with Empathy Report in 2024.
Affording your customers a journey on the “yellow brick road” path to enlightenment and freedom, iSON Xperiences collections and recoveries process spans different steps with bespoke remedies each step of the way.
Our unique, and successful, 4-step process is outlined below. You can reach out to us by completing the quick contact form and one of our experts will explain our process to you at your convenience.
By harmonising humanism and technology, iSON Xperiences makes the debt collection process an integral part of your customer’s journey, nurturing each customer with respect and empathy, earning their trust and brand loyalty despite the difficult conversations at play. This process translates to significantly improved recovery rates.
One Day Only
Did you know that 80% of iSON Xperiences’ customer payments are made within a day of engaging with our accounts receivable platform? Our platforms will ensure you improve recovery rates whilst winning the hearts and minds of your customers, despite difficult times.
A leading provider of advanced collections and recoveries solutions. Maximise your revenue and minimise delinquencies with our advanced collections.
In a recent test, our AI-powered approach collected 62% of debts with only 10% of the calls made, compared to 38% collected using traditional methods with 90% of calls made.
Building a strong governance framework that meets global standards, for client-customer expectations and satisfaction is at the heart of all we do.
We design, implement and sustain your quality framework comprising:
We ensure that our clients’ key commercial metrics are the focal points of our governance frameworks, as outlined below.
iSON Xperiences’ omnichannel, robotic process automation, voice and chat bots, AI propensity and predictive analytics are deployed to ensure non-intrusive customer engagement aligned to GDPR. We are KPI driven and consistently achieve the following for our clients:
Our approach ensures you are always compliant with regulations whilst also focuses on building lasting relationships with your customers.
Our clients leverage our digital interventions to generate qualified leads that convert into paying customers.
Is your company seeking to optimize its KYC (Know your Customer) processes with (Know your Customer) processes with precision and efficiency? Our KYC as a service solution, includes people, process and technology, offering a sophisticated and technology, offering a sophisticated approach to streamline customer onboarding, and due diligence, diminishing manual errors, and ensure full compliance with errors, and ensure full compliance with regulatory mandates.
Helping our client transform CX with non-voice channels: Over 1 million WhatsApp conversations per month with 86% bot containment.
Automate the gathering and authentication of customer data, drastically reducing KYC processing time and ensuring compliance efficiency.
Eradicate manual errors with robust automated data validation and verification protocols.
Seamlessly integrate the latest, country specific, KYC regulations, into the solution, ensuring consistent and on-going adherence to evolving compliance standards.
Harness advanced screening and monitoring capabilities to swiftly identify and address potential risks, safeguarding your operations effectively.
Deliver a smooth and user-friendly onboarding experience, enhancing customer satisfaction and retention.
Drive down operational expenses associated with manual KYC procedures, ensuring a more efficient allocation of resources.
We will not only provide process automation, but also human resources if required, whether to eyeball documents, handle exceptions, or contact clients who do not respond to digital requests
Lay the groundwork for precision with swift and accurate customer identification, powered by our automated KYC solutions.
Dive deeper into customer backgrounds effortlessly, ensuring thourough due diligence with our streamlined processes.
Stay vigilant round the clock with continuous monitoring functionalities, keeping potential risks at bay proactively.
Simplify compliance reporting requirements effortlessly, supported by robust features integrated into our KYC solutions.
Below are some of the tools and techniques we use to automate the KYC process. For each unique customer requirement, we build a solution that suits the requirement. Sometimes our customers only want to Establish an identity and other times they want a fully, outsourced and managed process.
Imagine a world where your brand resonates deeply with every customer – we can make it a reality.
Envision unparalleled customer loyalty as we enhance their experiences at every stage.
Picture your brand at the forefront of industry transformation, captivating audiences like never before.
Explore these three innovative service categories that leverage customer touchpoints to maximize commercial impact.
Customer Experience Management
Connecting people to your brands. We build value across all channels, leveraging customer touchpoints…
CX Consulting
& Design
Offering asynchronous communication channels for seamless and savvy customer engagement…
Digital CX
Capabilities
Our dedicated “digital first practice” relentlessly seek out what next is best. iSON Xperiences’ NextGen…
Partner with the leading BPO for customer experience and digital transformation.
iSON Xperiences
Global brands | Global people | Global service
ISO/IEC 27001:2013, ISO 9001:2015 Certified Organisation
iSON Xperiences 2025
