Business Process as a Service

Conversational Commerce

CONVERSATIONAL COMMERCE

People, Processes and Technologies in the Right Place at the Right Time

iSON Xperiences’  omnichannel, robotic process automation, voice and chatbots, and AI propensity and predictive analytics are deployed to ensure non-intrusive customer engagement aligned to GDPR. We are KPI driven and achieve the following for our clients:

  • Increased contactability
  • Higher conversion rates
  • Increase in ARPU

News and insights

Celebration our Success at the Nedbank Annual Partnership Awards 2023-2024
October 29, 2024
2024 CIPM International Conference and HR Oscars Awards
October 29, 2024

Our WhatsApp campaigns achieve an increase from 5% to 83% read rate and a 37% response rate

Our Conversational Commerce solutions deliver:

  • Voice outbound campaigns
  • Pro-active non-voice campaigns
  • Social to social campaigns
  • www to social campaigns

DELIVERY

Working together with our handpicked partners

Our clients leverage our digital interventions to generate qualified leads that convert into paying customers. 

PROVEN SUCCESS, OVER TIME

iSON Xperiences Case Studies

Review our case studies, showcasing our innovative, data-driven strategiesthat have transformed customer experiences into success stories.

OUR SERVICES

Business Process as a Service (BPaaS)

Choose iSON for CRM services to enhance customer satisfaction and loyalty with our expert solutions. Transform your business process with us.

Revenue
Generation

Even the most desired brands in the world, recognise their competitive position in the market requires revenue generation first and foremost.

Debt Collection
Services

iSON Xperiences’ debt collection offering is acclaimed for its empathy driven debt collection service offering. This is why we are ranked among the top 3…

Quality
Management

Building a strong governance framework that meets global standards, for client-customer expectations and satisfaction is at the heart of all we do.

Ready to partner with us?

Send us an email or a message via our form.

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