iSON Xperiences’ CX Consulting and Design utilizes a three-phase approach:
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Imagine having access to comprehensive data that not only reveals customer preferences but also helps you connect with the right audience. With iSON Xperiences’ CX Consulting and Design, you can pinpoint your key customers and tap into successful strategies that drive real business results.
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On-track and on-time, and at your Desired destination. iSON Xperiences is your Customer’s Ticket to Ride
Customers come and go but that may not be necessarily so. The science of customer journey mapping is evidence you can:
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Our journey mapping capabilities equips your CX strategy with internationally recognized best practices. Find out more below.
CX activity tools and checklists:
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Don’t wait! Start streamlining your customer experience today by utilizing our tools to track complaints, analyze average handling time, and scrub data for root cause analysis. Keep on reading to discover the benefits of transforming your CX strategy!
Our client experienced a 0% attrition and shrinkage rate, ensuring a motivated and stable workforce.
We integrate our Contact Centre, infrastructure, and technology to:
Deploy new technology and transform your digital strategy for a seamless customer experience, including:
Review our case studies, showcasing our innovative, data-driven strategiesthat have transformed customer experiences into success stories.
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In today’s world businesses are taking cognisance of the cost-of-living crisis, increased competition, and other economic factors at play. Arriving to the conclusion, if we always continue to do what we have always done, we may get nothing.
It is time for radical innovation, redesign to survive and thrive. The modern world is shaping the businesses of the future, and moreover the modern customer is shaping the way we sell and serve. Today’s informed customer is more enabled, empowered, spoiled for choice and with a heightened sense of social consciousness demanding care and moral behaviour beyond reproach.
With new technologies, multi-generational customer demands, and better ways of getting things done, our clients require an unconstrained, cutting-edge future state process map with 20-20 vision.
Understand the impact of new technologies and how they can streamline your processes, in the section below, making your business more efficient and responsive.
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iSON Xperiences deploy the latest digital solutions, best processes and people interventions to deliver excellent customer experiences consistently.
Picture your team equipped with the latest tools and strategies, delivering seamless interactions that not only satisfy but delight your customers. Our tailored transformation process ensures you stay ahead of the competition and build lasting relationships with your audience. Find out more about bridge gaps below.
Meet your customers where they want to encounter you, via our Digital CX Maturity and Transformation capabilities. Designed to achieve our client’s objectives, we service their customers, enabling our clients to:
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Find out how you can shift from traditional voice-only interactions to dynamic, asynchronous conversations that never miss a beat, through our delivery mechanisms below.
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We lead our customers through a process, providing guidance and recommendations on innovative technologies for smooth customer interactions. Our services encompass both emerging and established technologies, including:
Bot capability with multi-channel integration to offer a synchronous customer conversation
Speech and Conversational Analytics to transform recorded customer interactions from idle data to actionable intelligence
Voice Biometrics to detect fraud and gauge real-time customer sentiments including “contact-ability” and propensity for sales
Robotic Process Automation (RPA) to eliminate monotonous, mundane, menial, meaningless, and menacing tasks
Proprietary Low Code Development applications to put our client’s conversations with their customers in their own hands for quick and agile deployment
Don’t get left behind in the digital age. Start a coversation with us now and start meeting your customers where they want to be encountered.
We’ve honed our strategies to increase conversion rates by up to 20% and successfully scale operations from 55 to 175 seats for one of our sector partners.
Predict, prevent and mitigate.
There is no business immune to extreme weather, pandemics, political unrest, cybercrime, technical failure, supply chain incidents and more. Be it disaster planning, crisis management, business continuity or disaster recovery, large ramp ups in short periods are requisite to safeguard your company from harmful threats.
How do you build resilience and seamlessly safeguard the interests of your customers, stakeholders, reputation and brand? Knowing your threats, your vulnerabilities and risks is key to prevention, planning, preparation and progress.
Picture your business thriving even in the face of adversity. Find out how our expert team can guide you through disaster planning, crisis management, and recovery strategies, ensuring that your stakeholders, customers, and brand remain protected. You’ll not only safeguard your company but also enhance your reputation as a resilient leader in your industry.
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This is coupled with our global presence across 22 countries and 35 delivery sites, with language capabilities in 40 languages, affording you rapid deployment and immunity to geo-political or geohazard risks. Our seamless success stories evidence our ability to ramp up and respond with agility.Â
Don’t wait for the next disruption to impact your business. Contact us today to schedule a consultation and discover how our Business Continuity Planning solutions can safeguard your future. Embrace resilience and position your organization at the forefront of the future.
Imagine a world where your brand resonates deeply with every customer – we can make it a reality.
Envision unparalleled customer loyalty as we enhance their experiences at every stage.
Picture your brand at the forefront of industry transformation, captivating audiences like never before.
Explore these three innovative service categories that leverage customer touchpoints to maximize commercial impact.
Customer Experience Management
Connecting people to your brands. We build value across all channels, leveraging customer touchpoints…
Business Process as
a Service (BPaaS)
Flexibility and agility are the cornerstones of iSON Xperiences BPaaS Platforms…
Digital CX
Capabilities
Our dedicated “digital first practice” relentlessly seek out what next is best. iSON Xperiences’ NextGen…
Partner with the leading BPO for customer experience and digital transformation.
iSON Xperiences
Global brands | Global people | Global service
ISO/IEC 27001:2013, ISO 9001:2015 Certified Organisation
iSON Xperiences 2025
