Credit Solutions Services (CSS) powered by iSON Xperiences
Credit Management
& Debt Collection
Services
End-to-end Customer Xcellence in Cash Flow Management
Services »
Did you know?
80% of customer payments are made within a day of engaging with our accounts receivable platform.
Why Credit management solutions?
When it comes to collections and recoveries, there is a fine line between winning or losing the hearts of your customers. With our onshore and offshore 24/7 - 365 collection and recovery solutions we apply a Customer Xcellence (CX) driven approach to retain customers, protect your brand reputation, and ensure you get your just dues.
With 75 blue chip retail and banking clients, a US$ 1 million book, and 750 000 accounts under our watch, we are a trusted partner to our valued clients.
Our end-to-end Credit Life Cycle (CLC) process places a premium on compliance, integrity, privacy and Customer Xperience. We offer omni-channel solutions to communicate with your customer in their preferred time, channel and language.
Our clients determine balance breaks to assess which accounts to “get heavy” with, and where to continue alternative “soft” collections processes.
Keywords
debt | credit solutions | collections | payment arrangement | review
Estimated Read Time
14 minutes
Managing overdue accounts can be a challenging and time-consuming task for any organization.
By outsourcing your debt collections to experts like us, you gain access to:
Expertise and Experience
Expertise and Experience
Resource Optimization
Resource Optimization
Cost
Savings
Cost
Savings
Our Approach
At iSON Xperiences, we understand that every business and debtor situation is unique. That is why we adopt a personalized approach to debt collections, combining advanced technology with a human touch to achieve optimal results. Our process includes:
Data
Analysis
We begin by conducting a thorough analysis of your outstanding accounts to identify patterns and prioritize collections efforts effectively.
Customized
Strategies
Leveraging our insights, we develop tailored strategies designed to engage debtors proactively while adhering to industry best practices and regulatory requirements.
Transparent
Communication
We believe in maintaining open and transparent communication throughout the collections process. Our team ensures clear and respectful interactions with debtors to facilitate prompt resolution while safeguarding your brand reputation.
Continuous
Improvement
We continuously monitor and refine our approach based on performance metrics and feedback, ensuring ongoing optimization and maximum recovery rates for your organization.
DEBT COLLECTION BROCHURE
Different strokes for different folks
With correct treatment paths, dedicated data collectors and portfolio managers, our collection and recoveries solutions span different phases with bespoke solutions each step of the way.
Pre-delinquent Phase includes:
- - Courtesy calls
- - Evaluate reasons for non-payment
- - Recover full arrear payments
- - Negotiate payment arrangement for arrears
- - Convey consequences
- - Resolve queries
- - Monitor accounts
Early-Stage Phase includes:
- - Forewarn customers of a handover to a collection agency
- - Trigger omnichannel messaging to rehabilitate your customer
- - Issue automated Letters of Demand where necessary
Late Stage/ Legal Collections Phase includes:
- - Validate personal information
- - Institute legal collections
91 - 150 days
Post write-off includes:
With your debt secured through the legal process, we continue to interact with your customers to assist and educate them to rehabilitate themselves. We recognise not all defaulters are bandits; and acknowledge that some people fall fowl only when faced with unexpected life-shocks, including retrenchment, loss of a breadwinner, extortion, or chronic illness and more.
151+ daysTerminated debt review
Should a customer dishonour their payment arrangements we engage with them to ascertain why, recover arrears amounts, drive settlement campaigns, and institute legal proceedings where appropriate.
What gets measured, gets managed
We deploy Data Science, Artificial Intelligence (AI) and Robotic Process Automation (RPA) to generate data indicators that enable us to increase efficiency and efficacy. Our MI team create, develop and produce live reports that are customised for each client.
Automated Debt Collection Capabilities
Explore iSON Xperiences self-help Chatbot for automated debt collection. The debtor has various options, for example to Make a Payment, Make a Payment Arrangement or to speak to a Live Agent.
Why choose iSON Xperiences?
Proven Track Record
With a track record of success and satisfied clients across diverse industries, we have established ourselves as a trusted partner in debt recovery.
Dedicated Support
Our team is committed to providing responsive and attentive support at every stage of the collections process, offering guidance and assistance whenever you need it.
Compliance and Integrity
We operate with the highest standards of integrity and compliance, ensuring that all collections activities adhere to relevant regulations and ethical guidelines.
Flexible Solutions
Whether you require assistance with early-stage delinquencies or complex debt portfolios, we offer flexible solutions tailored to meet your specific requirements and objectives.
Automated Debt Collection Capabilities
Explore iSON Xperiences self-help Chatbot for automated debt collection. The debtor has various options, for example to Make a Payment, Make a Payment Arrangement or to speak to a Live Agent.
End to End Collections & Recoveries Solution
Multiple brand cycle power
Digital Collections Strategies
Customer Portals & Payment Platforms
Reporting
Artificial Intelligence & Consumer Behaviour Modelling
Robotic Process Automation
Integrated Dialler
Campaign Life Strategy
End to End Collections & Recoveries Solution
Multiple brand cycle power
Digital Collections Strategies
Customer Portals & Payment Platforms
Reporting
Artificial Intelligence & Consumer Behaviour Modelling
Robotic Process Automation
Integrated Dialler
Campaign Life Strategy
End to End Collections & Recoveries Solution
Multiple brand cycle power
Digital Collections Strategies
Customer Portals & Payment Platforms
Reporting
Artificial Intelligence & Consumer Behaviour Modelling
Robotic Process Automation
Integrated Dialler
Campaign Life Strategy
End to End Collections & Recoveries Solution
Multiple brand cycle power
Digital Collections Strategies
Customer Portals & Payment Platforms
Reporting
Artificial Intelligence & Consumer Behaviour Modelling
Robotic Process Automation
Integrated Dialler
Campaign Life Strategy
End to End Collections & Recoveries Solution
Multiple brand cycle power
Digital Collections Strategies
Customer Portals & Payment Platforms
Reporting
Artificial Intelligence & Consumer Behaviour Modelling
Robotic Process Automation
Integrated Dialler
Campaign Life Strategy
End to End Collections & Recoveries Solution
Multiple brand cycle power
Digital Collections Strategies
Customer Portals & Payment Platforms
Reporting
Artificial Intelligence & Consumer Behaviour Modelling
Robotic Process Automation
Integrated Dialler
Campaign Life Strategy
End to End Collections & Recoveries Solution
Multiple brand cycle power
Digital Collections Strategies
Customer Portals & Payment Platforms
Reporting
Artificial Intelligence & Consumer Behaviour Modelling
Robotic Process Automation
Integrated Dialler
Campaign Life Strategy
End to End Collections & Recoveries Solution
Multiple brand cycle power
Digital Collections Strategies
Customer Portals & Payment Platforms
Reporting
Artificial Intelligence & Consumer Behaviour Modelling
Robotic Process Automation
Integrated Dialler
Campaign Life Strategy
- End to End Collections & Recoveries Solution
- Multiple brand cycle power
- Digital Collections Strategies
- Customer Portals & Payment Platforms
- Reporting
- Artificial Intelligence & Consumer Behaviour Modelling
- Robotic Process Automation
- Integrated Dialler
- Campaign Life Strategy
End to End Customer Life Cycle Management
Our end-to-end Credit Life Cycle (CLC) process places a premium on compliance, integrity, privacy and Customer Xperience. We offer omni-channel solutions to communicate with your customer in their preferred time, channel and language.
Don’t let overdue accounts hold your business back.
Partner with iSON Xperiences and regain control of your cash flow with confidence.
Contact us today to learn more about our outsourced debt collection services and
take the first step towards financial recovery and stability.
QUOTE
Never take your eyes off the cash flow because it’s the lifeblood of your business
Richard Branson
Recommended Content
We recommend exploring our additional blog posts, case study and press release content.
To learn more about iSON Xperiences contact a regional expert today
Credit Solutions Services (CSS) powered by iSON Xperiences
Credit Management & Debt Collection
Services
End-to-end Customer Xcellence in Cash Flow Management
Keywords
debt | collections | credit solutions | payment
arrangement | review
Estimated Read Time
14 minutes
Did you know?
80% of customer payments are made within a day of engaging with our accounts receivable platform.
Why Credit management solutions?
When it comes to collections and recoveries, there is a fine line between winning or losing the hearts of your customers. With our onshore and offshore 24/7 - 365 collection and recovery solutions we apply a Customer Xcellence (CX) driven approach to retain customers, protect your brand reputation, and ensure you get your just dues.
With 75 blue chip retail and banking clients, a US$ 1 million book, and 750 000 accounts under our watch, we are a trusted partner to our valued clients.
Our end-to-end Credit Life Cycle (CLC) process places a premium on compliance, integrity, privacy and Customer Xperience. We offer omni-channel solutions to communicate with your customer in their preferred time, channel and language.
Our clients determine balance breaks to assess which accounts to “get heavy” with, and where to continue alternative “soft” collections processes.
Managing overdue accounts can be a challenging and time-consuming task for any organization.
By outsourcing your debt collections to experts like us, you gain access to:
Expertise and Experience
Expertise and Experience
Resource Optimization
Resource Optimization
Cost
Savings
Cost
Savings
Our Approach
At iSON Xperiences, we understand that every business and debtor situation is unique. That is why we adopt a personalized approach to debt collections, combining advanced technology with a human touch to achieve optimal results. Our process includes:
Data
Analysis
We begin by conducting a thorough analysis of your outstanding accounts to identify patterns and prioritize collections efforts effectively.
Customized
Strategies
Leveraging our insights, we develop tailored strategies designed to engage debtors proactively while adhering to industry best practices and regulatory requirements.
Transparent
Communication
We believe in maintaining open and transparent communication throughout the collections process. Our team ensures clear and respectful interactions with debtors to facilitate prompt resolution while safeguarding your brand reputation.
Continuous
Improvement
We continuously monitor and refine our approach based on performance metrics and feedback, ensuring ongoing optimization and maximum recovery rates for your organization.
Different strokes for different folks
With correct treatment paths, dedicated data collectors and portfolio managers, our collection and recoveries solutions span different phases with bespoke solutions each step of the way.
0 – 30 days
Pre-delinquent Phase includes:
- Courtesy calls
- Evaluate reasons for non-payment
- Recover full arrear payments
- Negotiate payment arrangement for arrears
- Convey consequences
- Resolve queries
- Monitor accounts
31 – 90 days
Early-Stage Phase includes:
- Forewarn customers of a handover to a collection agency
- Trigger omnichannel messaging to rehabilitate your customer
- Issue automated Letters of Demand where necessary
91 – 150 days
Late Stage/ Legal Collections Phase includes:
- Validate personal information
- Institute legal collections
151+ days
Post write-off includes:
With your debt secured through the legal process, we continue to interact with your customers to assist and educate them to rehabilitate themselves. We recognise not all defaulters are bandits; and acknowledge that some people fall fowl only when faced with unexpected life-shocks, including retrenchment, loss of a breadwinner, extortion, or chronic illness and more.Terminated debt review
Should a customer dishonour their payment arrangements we engage with them to ascertain why, recover arrears amounts, drive settlement campaigns, and institute legal proceedings where appropriate.What gets measured, gets managed
We deploy Data Science, Artificial Intelligence (AI) and Robotic Process Automation (RPA) to generate data indicators that enable us to increase efficiency and efficacy. Our MI team create, develop and produce live reports that are customised for each client.
Why choose iSON Xperiences?
Proven Track Record
With a track record of success and satisfied clients across diverse industries, we have established ourselves as a trusted partner in debt recovery.
Dedicated Support
Our team is committed to providing responsive and attentive support at every stage of the collections process, offering guidance and assistance whenever you need it.
Compliance and Integrity
We operate with the highest standards of integrity and compliance, ensuring that all collections activities adhere to relevant regulations and ethical guidelines.
Flexible Solutions
Whether you require assistance with early-stage delinquencies or complex debt portfolios, we offer flexible solutions tailored to meet your specific requirements and objectives.
Automated Debt Collection Capabilities
Explore iSON Xperiences self-help Chatbot for automated debt collection. The debtor has various options, for example to Make a Payment, Make a Payment Arrangement or to speak to a Live Agent.
- End to End Collections & Recoveries Solution
- Multiple brand cycle power
- Digital Collections Strategies
- Customer Portals & Payment Platforms
- Reporting
- Artificial Intelligence & Consumer Behaviour Modelling
- Robotic Process Automation
- Integrated Dialler
- Campaign Life Strategy
End to End Collections & Recoveries Solution
Multiple brand cycle power
Digital Collections Strategies
Customer Portals & Payment Platforms
Reporting
Artificial Intelligence & Consumer Behaviour Modelling
Robotic Process Automation
Integrated Dialler
Campaign Life Strategy
End to End Collections & Recoveries Solution
Multiple brand cycle power
Digital Collections Strategies
Customer Portals & Payment Platforms
Reporting
Artificial Intelligence & Consumer Behaviour Modelling
Robotic Process Automation
Integrated Dialler
Campaign Life Strategy
End to End Collections & Recoveries Solution
Multiple brand cycle power
Digital Collections Strategies
Customer Portals & Payment Platforms
Reporting
Artificial Intelligence & Consumer Behaviour Modelling
Robotic Process Automation
Integrated Dialler
Campaign Life Strategy
End to End Collections & Recoveries Solution
Multiple brand cycle power
Digital Collections Strategies
Customer Portals & Payment Platforms
Reporting
Artificial Intelligence & Consumer Behaviour Modelling
Robotic Process Automation
Integrated Dialler
Campaign Life Strategy
End to End Collections & Recoveries Solution
Multiple brand cycle power
Digital Collections Strategies
Customer Portals & Payment Platforms
Reporting
Artificial Intelligence & Consumer Behaviour Modelling
Robotic Process Automation
Integrated Dialler
Campaign Life Strategy
End to End Collections & Recoveries Solution
Multiple brand cycle power
Digital Collections Strategies
Customer Portals & Payment Platforms
Reporting
Artificial Intelligence & Consumer Behaviour Modelling
Robotic Process Automation
Integrated Dialler
Campaign Life Strategy
End to End Collections & Recoveries Solution
Multiple brand cycle power
Digital Collections Strategies
Customer Portals & Payment Platforms
Reporting
Artificial Intelligence & Consumer Behaviour Modelling
Robotic Process Automation
Integrated Dialler
Campaign Life Strategy
End to End Collections & Recoveries Solution
Multiple brand cycle power
Digital Collections Strategies
Customer Portals & Payment Platforms
Reporting
Artificial Intelligence & Consumer Behaviour Modelling
Robotic Process Automation
Integrated Dialler
Campaign Life Strategy
End to End Customer Life Cycle Management
Our end-to-end Credit Life Cycle (CLC) process places a premium on compliance, integrity, privacy and Customer Xperience. We offer omni-channel solutions to communicate with your customer in their preferred time, channel and language.
Don’t let overdue accounts hold your business back. Partner with iSON Xperiences and regain control of your cash flow with confidence.
Contact us today to learn more about our outsourced debt collection services and take the first step towards financial recovery and stability.
QUOTE
"Never take your eyes off the cash flow because it’s the lifeblood of your business"
Richard Branson
To learn more about iSON Xperiences contact a regional expert today
