iSON Xperiences deploy the latest digital solutions, best processes and people interventions to deliver excellent customer experiences consistently.
Meet your customers where they want to encounter you, via our Digital CX Maturity and Transformation capabilities. Designed to achieve our client’s objectives, we service their customers, enabling our clients to:
Review our case studies, showcasing our innovative, data-driven strategiesthat have transformed customer experiences into success stories.
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We lead our customers through a process, providing guidance and recommendations on innovative technologies for smooth customer interactions. Our services encompass both emerging and established technologies, including:
BOT capability with multi-channel integration to offer a synchronous customer conversation
Speech and Conversational Analytics to transform recorded customer interactions from idle data to actionable intelligence
Voice Biometrics to detect fraud and gauge real-time customer sentiments including “contact-ability” and propensity for sales
Robotic Process Automation (RPA) to eliminate monotonous, mundane, menial, meaningless, and menacing tasks
Proprietary Low Code Development applications to put our client’s conversations with their customers in their own hands for quick and agile deployment
Choose iSON for CRM services to enhance customer satisfaction and loyalty with our expert solutions. Transform your customer experience with us.
Customer Journey
Mapping
Do you want to achieve reduced Call per Customer (CPC), improved Answer Level (AL), minimized Average Hold Time (AHT) and accelerated Turn Around Time…
Business Process
Re-Engineering
With new technologies, multi-generational customer demands, and better ways of getting things done, our clients require an unconstrained…
Business Continuity
Planning
How do you build resilience and seamlessly safeguard the interests of your customers, stakeholders, reputation and brand?
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Partner with the leading BPO for customer experience and digital transformation.
iSON Xperiences
Global brands | Global people | Global service
ISO/IEC 27001:2013, ISO 9001:2015 Certified Organisation
iSON Xperiences 2025
