Our dedicated “digital first practice” relentlessly seek out what next is best. iSON Xperiences’ NextGen current core offerings include:
Discover how our cutting-edge Digital CX Capabilities can future-proof your business! Find out more below.
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At iSON Xperiences our team of data scientists and data engineers are building AI solutions at pace. By cracking these codes, you can significantly improve the outcome of outbound and inbound processes with Automated Machine Learning applied to offer you data driven intelligence.
For whatever you may feel or say, AI has become pervasive in today’s businesses and the lives of the customers they serve. It is widely acknowledged as a force for good, but the flip side to mitigate AI rogues and unintended consequences, requires greater attention to the ethical implications and governance imperatives.
Join us in leading the charge of intelligent customer experience solutions and witness the transformative impact of AI on your business.
Our proprietary AI powered platform intelligently manages conversations across all customer front ends from a single system at enterprise level to deep integration into back-end systems with appropriate cyber risk mitigation and governance requisites.
Your customers have come to expect you to know what they want, when they want it, where they want it and how they want it. And at speed. Synthesising real-time AI insights offers you behavioural intelligence, and personalisation possibilities to respond in real-time, boosting retention and customer satisfaction.
Finding the sweet spot between human interactions with bots, is our key to achieving seamless customer Xperiences for our clients.
With our AI-driven solutions, you can offer personalized, lightning-fast responses that not only satisfy but also delight your customers, driving retention and loyalty like never before.
For our client in banking, we accelerated non-voice growth with 350,000 new clients monthly, driving significant cost savings and CX improvements.
iSON Xperiences’ speech analytics technology is our secret sauce deployed to listen between the lines to:
We turn the art of listening into the science of listening. Our omnichannel and AI driven methodologies look for words, phrases, patterns and tones associated with different emotions so we can predict, preempt and proactively respond appropriately to your customers practically perfectly in their preferred way.
What if you could detect fraud before it happens, gauge customer sentiment in real-time, and spot anomalies that could impact your service? With iSON Xperiences, you can listen beyond the surface to understand your customers like never before. Discover how we implement speech and voice analytics below.
Our fraud detection process is vital for protecting clients and their customers from fraudsters, enabling rapid identification of negation, hedging, emotional responses, and delays. This process includes:
Unlock the Future of Fraud Prevention! Don’t let fraudsters take advantage of your business. Contact us now to implement our Speech and Voice Analytics solutions and take the first step towards a safer, more secure future.
Let’s create a fraud-free environment together!
Review our case studies, showcasing our innovative, data-driven strategiesthat have transformed customer experiences into success stories.
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Gathering and using BIG data in meaningful and impactful ways is our key to sustaining quality and improving performance
Best of all, our Conversational AI tools do not only offer you valuable intel about your own customer’s experiences but can also give you intel about your competitors’ customers experiences.
By gathering your competitor’s customer intel you can differentiate, step up and learn from people playing the same game albeit on a different team.
Picture your business thriving as you harness this wealth of knowledge to enhance customer satisfaction, tailor your services, and outsmart your rivals. By tapping into competitor customer intel, you’ll not just stay relevant; you’ll lead the charge in your market.
Utilizing Conversational Artificial Intelligence (AI) allows you to gain important insights into your competitors, including their identities, offerings, customer perceptions, strengths, weaknesses, and overall popularity.
This essential information enables you to distinguish yourself, enhance your marketing strategies, and learn from others in the same field, albeit on opposing sides.
We leverage your BIG data to enhance quality and performance through Conversational AI Analytics, providing valuable insights for our clients.
Picture your business thriving as you leverage these insights to outmaneuver your competition. With our technology, you’ll not only enhance your marketing strategies but also identify areas for process improvements, ensuring you stay one step ahead in a rapidly evolving market. Experience a surge in customer engagement and satisfaction as you uncover hidden patterns and trends that drive success.
Asynchronous communication methods are essential for achieving our client’s key performance indicators (KPIs).
By leveraging advanced analytics tools and techniques, we can track customer interactions across various touchpoints, allowing us to identify trends and patterns in real time. This data-driven approach enables us to optimize communication strategies and enhance customer engagement.
For instance, by analyzing customer feedback and behavior, we can tailor our messaging to align with their preferences and needs, thus improving satisfaction and loyalty. Additionally, we employ predictive analytics to anticipate customer inquiries and proactively address potential issues before they escalate.
Our commitment to continuous improvement means we regularly review and adjust our strategies based on performance metrics, ensuring that our clients not only meet but exceed their KPIs. Furthermore, we provide detailed reports and insights that empower our clients to make informed decisions, fostering a culture of data-driven decision-making within their organizations.
In summary, our digital CX capabilities, underpinned by robust business analytics and insights, enable us to deliver exceptional value to our clients, driving both operational efficiency and enhanced customer experiences.
Our AI-driven debt collection strategy identifies the propensity to pay, allowing us to recover 65% of outstanding amounts from just 5% of customers.
Are you worried about the increasing threats of cyber-crime? With data breaches making headlines daily, safeguarding your customer information has never been more critical.
Combatting cyber-crime and protecting your customer’s data is of paramount priority in every customer intervention, and the reason we have secured and maintain PCI DSS v 4.0 certification. With every modification, or new feature, we perform mandatory PCI audits.
Together with our DSS certification we are capacitated to deploy our 18 000 strong, expert contact centre agents and our digitized contact centre techniques to respond, putting a communications response plan into action reaching high volumes of customers, suppliers, and other stakeholders quickly and professionally.
Picture having an army of expert contact center agents at your disposal, ready to respond to any cyber threats while maintaining seamless customer communication.
Learn more about our digitized contact center techniques, which empower us to quickly and professionally engage with high volumes of customers, suppliers, and stakeholders—ensuring that your data is always safe and sound.
Contact us today to learn how we can fortify your data security and compliance strategy.
Our advanced validation and verification tools, combined with cutting-edge technology, ensure robust security and protect customer rights against cyber threats.
Picture your organization thriving, with the confidence that your data privacy practices are aligned with the most stringent regulations. Contact us now to learn how we can secure your business and empower your customers!
We helped a client reduce their turnaround time from 48 hours to just 3 hours for virtual assistance, resulting in a 7x improvement in response speed and a significant boost in customer satisfaction.
iSON Xperiences’ software technology that emulates human action is easy to build, deploy and manage. As humans expect to interact more and more with digital systems our RPA solutions are deployed together as a unified agent desktop solution or for unattended real-time notifications, monitoring, reporting, and to capture and extract data for the collection process.
Picture your team focusing on what truly matters—innovation, creativity, and strategic growth—while our RPA takes care of the mundane. With our solution, you not only elevate productivity but also minimize risks associated with human error. Imagine having a reliable partner that captures and extracts data efficiently, making your decision-making process faster and more informed.
How can we make RPA work for you? Find out below.
This is what our RPA solutions can do for you:
At the heart of our RPA solutions is our Bot-human blended workforce. As intelligent as bots can be, no chatbot can handle and fulfil all your customers desires. It is for this reason our human and digital solutions work hand in hand to deliver your customer’s needs and desires.
Take the first step toward a smarter, more efficient future. Contact us today to learn how our Robotic Process Automation (RPA) can elevate your customer experience and drive your business forward. Embrace the future of work—where bots and humans unite for unparalleled success!
When you combine brick and mortar, desktop, mobile and digital, to create an integrated and seamless experience you find the sweet spot to personalise your customer’s experiences and keep them coming back for more.
As your customers take their brand journey with you, interacting between multiple channels, they have come to expect you know their past, present, and can anticipate their future desires.
Picture this: A customer browses your website, adds items to their cart, but leaves without purchasing. Later, they walk into your store and are greeted by name, with personalized recommendations based on their online behavior.
This is the power of our Omnichannel CX Platforms—transforming casual shoppers into loyal brand advocates by delivering tailored experiences that resonate with their needs. Let’s explore how we can make it work for you.
Our Omnichannel experience offers your customers an optimal Xperience with:
Omnichannel is no longer a nice to have. Customers have come expect you to fulfill their great expectations, nurturing their affection and loyalty, whilst serving their collective and individual conscience.
Don’t let your competitors outpace you in the race for customer loyalty. Embrace the omnichannel revolution and transform your customer interactions into memorable experiences. Contact us now to learn how our Omnichannel CX Platforms can optimize your customer experience and drive your business forward!
Imagine a world where your brand resonates deeply with every customer – we can make it a reality.
Envision unparalleled customer loyalty as we enhance their experiences at every stage.
Picture your brand at the forefront of industry transformation, captivating audiences like never before.
Explore these three innovative service categories that leverage customer touchpoints to maximize commercial impact.
Customer Experience Management
Connecting people to your brands. We build value across all channels, leveraging customer touchpoints…
Business Process as
a Service (BPaaS)
Flexibility and agility are the cornerstones of iSON Xperiences BPaaS Platforms…
CX Consulting
& Design
Offering asynchronous communication channels for seamless and savvy customer engagement…
Partner with the leading BPO for customer experience and digital transformation.
iSON Xperiences
Global brands | Global people | Global service
ISO/IEC 27001:2013, ISO 9001:2015 Certified Organisation
iSON Xperiences 2025
