Be it onboarding, maintaining or exiting an energy or utility service, customers have come to expect better service and quicker turnaround times. In turn quicker resolution of billing queries, outages and customer complaints accelerates revenue yield and reduces support costs.
Utility customer experiences are mostly notorious for the wrong reasons with frustration cited as the most common customer experience. This is coupled with customers facing rate hikes under difficult economic times. Prompt and helpful, seamless and easy, real time and proactive are the essence of our approach to deliver great CX experiences to your utility clients ensuring their homes and businesses run smoothly and you are able to soften the billing blows.
One of our key successes in this industry includes improving service quality from 84% to 94% and increasing collection efficiency from 60% to 85%, all while reducing resources from 27 to 10 FTEs
Public Sector service organisations are getting serious about customer experience, realising the value made possible by lowering costs and increasing revenue yield, through stellar service delivery, collections and engagement.
iSON Xperiences offers scalable BPO services for the energy and utilities sector, including customer retention, service, sales, and technical support, aimed at enhancing consumer satisfaction while maximizing sales and reducing costs.
Energising Impact
iSON Xperiences boasts extensive experience that gives us a deep understanding of industry trends, growth, and insights. Therefore, prioritizing the impact of an outsourced CX services provider is essential for achieving optimal results.
Scalable
Utility and energy distribution companies are continually advancing their product development, promoting renewable energy sources, and offering customers a wider and improved selection of options. iSON Xperiences has the scalability to support your product development.
Customer Trust
As the in-demand service provider for outsourced contact centres, iSON Xperiences ensures that your customers maintain a strong and lasting trust in your organization through enhancements that significantly elevate the operational value of the organization.
Partner with the leading BPO for customer experience and digital transformation.
iSON Xperiences
Global brands | Global people | Global service
ISO/IEC 27001:2013, ISO 9001:2015 Certified Organisation
iSON Xperiences 2025
