Impact Sourcing
Impact sourcing has been the cornerstone of our “people first” vision and yes, location matters. Creating jobs in far flung places and making a meaningful difference in the lives of the people we work with is evident always. We call it our X factor, with a resolute mission to improve the lives and livelihoods of our employees, often with limited employment opportunities. Giving less fortunate people jobs close to where they live and play is our social commitment, making the world a better place, one person at a time. In turn our people reward us with great work, delivering excellence to our clients, and our client’s customers, and for this we are thankful.
We assist our clients in achieving their impact sourcing objectives including skills development, job creation and gender equality.
At iSON Xperiences, Impact Sourcing is not a superficial checkmark; it’s elemental to our business and way of work. Our commitment to social change and inclusive growth drives our approach to identifying and targeting marginalised communities for our Impact Sourcing program.
iSON Xperiences’ impact sourcing initiative is dedicated to transforming lives by creating meaningful job opportunities for underserved communities.
By strategically recruiting and training individuals from economically disadvantaged backgrounds, iSON Xperiences ensures that these communities gain access to stable employment in the BPO sector. This not only empowers individuals through skill development and financial independence but also fosters a sense of purpose and belonging within the workforce.
In addition to delivering high-quality service to clients, iSON Xperiences’ impact sourcing contributes to broader social and economic development in the regions where they operate. By investing in local talent, iSON Xperiences enhances community resilience and promotes sustainable growth.
This commitment to both ethical and inclusive business practices demonstrates iSON Xperiences’ belief that business success should go hand-in-hand with social responsibility, making a lasting positive difference in both the lives of their employees and the communities they serve.
Uplifting local areas through education, skills, and social well-being.
Driving innovation through collaboration with clients and fostering cross-industry idea exchange.
Reducing our carbon footprint through eco-friendly practices.
Promoting growth, diversity, inclusivity, and purpose in our workplace.
Becoming a catalyst for positive change worldwide.
Learnerships: We offer accredited learnerships to previously disadvantaged and disabled youth, providing them with employment opportunities and the chance to further their education.
Community-Based Programs: We actively initiate skills development programs and forge partnerships with educational institutions to enhance the employability of individuals within marginalized communities.
Innovation Labs: To foster cross-industry collaboration and co-create disruptive solutions, we establish collaborative innovation labs. These labs serve as platforms for idea exchange and innovation.
Environmental Initiatives: We are committed to environmental sustainability. We implement energy-efficient technologies and drive recycling and waste reduction campaigns to minimize our carbon footprint.
Employee Well-being Programs: Recognising the importance of employee well-being, we develop comprehensive programs to support mental health, wellness, and foster a diverse and inclusive workplace.
We believe in the transformative power of creating opportunities for local communities and driving positive change. Our impactful strategies align with regional needs and broader ESG goals, as we strive to address and drive meaningful impact through employment, transforming communities, and contributing to a more inclusive world.
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Partner with the leading BPO for customer experience and digital transformation.
iSON Xperiences
Global brands | Global people | Global service
ISO/IEC 27001:2013, ISO 9001:2015 Certified Organisation
iSON Xperiences 2025
