Government and utilities service providers are perceived (sometimes deservedly and other times not so much), as rigid, ruthless and hindered, making it harder, more expensive and less rewarding to do business with.Â
That said, iSON Xperiences’ government and utilities clients have intentionally orchestrated the possibilities of designing a frictionless customer experience, making it easier, less expensive and more rewarding to do business with.
iSON Xperiences public sector and public service clients include South Africa’s largest energy company,Â
Our collaboration with SASSA ensured that over 300,000 grant-related inquiries were handled efficiently, demonstrating our commitment to operational excellence and social relief initiatives.
Public Sector service organisations are getting serious about customer experience, realising the value made possible by lowering costs and increasing revenue yield, through stellar service delivery, collections and engagement.
iSON Xperiences offers scalable BPO services for the energy and utilities sector, including customer retention, service, sales, and technical support, aimed at enhancing consumer satisfaction while maximizing sales and reducing costs.
Energising Impact
iSON Xperiences boasts extensive experience that gives us a deep understanding of industry trends, growth, and insights. Therefore, prioritizing the impact of an outsourced CX services provider is essential for achieving optimal results.
Scalable
Utility and energy distribution companies are continually advancing their product development, promoting renewable energy sources, and offering customers a wider and improved selection of options. iSON Xperiences has the scalability to support your product development.
Customer Trust
As the in-demand service provider for outsourced contact centres, iSON Xperiences ensures that your customers maintain a strong and lasting trust in your organization through enhancements that significantly elevate the operational value of the organization.
Send us an email or a message via our form.
Partner with the leading BPO for customer experience and digital transformation.
iSON Xperiences
Global brands | Global people | Global service
ISO/IEC 27001:2013, ISO 9001:2015 Certified Organisation
iSON Xperiences 2025
