Getting to know your customer (KYC)
The lines between media, entertainment and gaming are blurring. This convergence phenomenon is changing the way media and entertainment companies engage with their customers. This makes us the box officed big ticket in the media, entertainment and gaming sectors.
Competing for audience attention and advertising dollars requires knowledge to design and orchestrate even better CX ways and means, to attract new, retain existing and serve brand advocates and content consumers in more imaginative ways.
With a perfect harmony of human and digital solutions iSON Xperiences gets to know what your viewers and advertisers want, when they want it, where they want it, and how they want it.
We helped another client reduce operational costs significantly while delivering impressive results — all while maintaining confidentiality on specific figures.
Internet service providers (ISP), companies with social media services, and app-making firms are propelling telecom companies to persistently progress into new business models and creative offerings to boost customer experience and minimize customer churn.
With end-to-end business process management (BPM) services, iSON Xperiencets enables telecom companies to develop and grow their value chain while dealing with the upcoming challenges.
However, in the new digital arena, holding on to new customers or gaining new ones can be a challenge. Businesses struggle to monetize value-added services from customers accustomed to free Internet content.
Our solutions deliver the best business value through the accurate blend of technology, analytics, domain, and process expertise that allows our clients to attain cost efficiencies and run sustainable growth strategies smoothly.
We have been serving global media and entertainment companies successfully for over a decade. We deliver customer lifecycle management services tailored for media and entertainment firms. Our suite of offerings is crafted to enhance brand loyalty and maximize customer expenditure.
Back Office BPO Services
Are you struggling with back-end processes and worried about time, effort, and costs?
Our back-office BPO services can streamline your operations, boost revenue, and allow you to focus on your core business. Save money and resources by avoiding the need for an in-house team.
Contact Centre Outsourcing
We bridge the gap between your brand and clients through our contact center outsourcing services, enhancing sales and conversion rates.Â
Our multi-channel contact centers offer real-time reporting and recording, along with cloud contact, order-taking, and answering services tailored to your needs.
Specialised Services
Our specialized services encompass customer onboarding, campaign management, customer care, technical support, and social media management.
Clients benefit by using customer support as a marketing tool, enhancing engagement and retention, improving customer experience, and proactively resolving issues.
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Partner with the leading BPO for customer experience and digital transformation.
iSON Xperiences
Global brands | Global people | Global service
ISO/IEC 27001:2013, ISO 9001:2015 Certified Organisation
iSON Xperiences 2025
