A young educated and skilled English-speaking workforce, ranked 2nd in Africa for English competency Kenya is recognised for:

• Robust skill sets in IT, customer service, finance, and human resources
• A Special Economic Zone in Nairobi metro, and more recent large tech hub called the Technopolis Project are flagship projects designed to achieve BPO ambitions
• A government with a robust BPO strategy, pinned down with a five-year sector plan specifically for the BPO industry
• Streamlined government processes, tax breaks, investment incentives, and continuous improvement in ICT infrastructure are a priority
• Kenya gives impact sourcing a new distinction. With one of the largest refugee populations in Africa, according to the UN, BPO is paving the way to create jobs for refugees