According to Remitly, a US based payments group, South Africa ranks as the world’s friendliest country in the world. As citizens of the friendliest country iSON Xperiences dedicated South African teams bring warm, friendly and hospitable to our client’s customer engagements at every juncture.
And that’s not all. South Africa has become the second highest desired offshoring jurisdiction in the world. In addition, having held first place in 2022, and despite being pipped at the post by India in 2023, South Africa was still North American’ contact centre decision maker’s firm favourite, and very popular among Australian and British CX Services buyers. It has been suggested that South Africa is 60-70% cheaper than the UK and Australia.
Above all, companies choose South Africa as their offshoring location of choice for these reasons:
Hear directly from some of our remarkable employees as they share their journeys—from starting as agents to becoming leaders, mentors, and managers.
In this video, you’ll meet individuals whose lives have been transformed through hard work, continuous learning, and meaningful opportunities. Their stories showcase not just career progression but personal growth, empowerment, and the deep impact iSON Xperiences has on its employees and the communities they serve.
Furthermore, 270 000 plus people work in the industry, with ambitions to grow to 775 000 by 2030. BMW, Samsung, GE, and Amazon are, a few of the global brands, reaping the benefits of the South African Offshoring offerings. When Amazon accessed the skills, technology, and large well-educated talent pool in South Africa they realised they could ramp up quickly and efficiently.
Have a look at these external links on why outsourcing your BPO & CX requirements to South Africa are a favoured choice:
Address: Ground floor, Oceana House, 25 Jan Smuts St, Cape Town City Centre, Cape Town, 8000
Address: 2 Park Lane, Liberty building, Umhlanga, 4321
Address: 4 Front Office Park, 63 Worraker Street, Newton Park, Gqeberha (Port Elizabeth)
Address: Ground floor, Oceana House,
25 Jan Smuts St, Cape Town City Centre,
Cape Town, 8000
Phone: 021 347 8577
Email: capetown@isonxperiences.com
Address: Ground floor, Oceana House,
25 Jan Smuts St, Cape Town City Centre,
Cape Town, 8000
Phone: 021 347 8577
Email: capetown@isonxperiences.com
Address: Ground floor, Oceana House,
25 Jan Smuts St, Cape Town City Centre,
Cape Town, 8000
Phone: 021 347 8577
Email: capetown@isonxperiences.com
In addition, having held first place in 2022, South Africa remains North American’ contact centre decision maker’s firm favourite, and very popular among British and Australian CX Services buyers. It has been suggested that South Africa is 60-70% more cost effective than the UK and Australia.
Furthermore, 270 000 plus people work in the industry, with ambitions to grow to 775 000 by 2030. BMW, Samsung, GE, and Amazon are, a few of the global brands, reaping the benefits of the South African Offshoring offerings. When Amazon accessed the skills, technology, and large well-educated talent pool in South Africa they realised they could ramp up quickly and efficiently.
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