According to Remitly, a US based payments group, South Africa ranks as the world’s friendliest country in the world. As citizens of the friendliest country iSON Xperiences dedicated South African teams bring warm, friendly and hospitable to our client’s customer engagements at every juncture.

And that’s not all. South Africa has become the second highest desired offshoring jurisdiction in the world. In addition, having held first place in 2022, and despite being pipped at the post by India in 2023, South Africa was still North American’ contact centre decision maker’s firm favourite, and very popular among Australian and British CX Services buyers. It has been suggested that South Africa is 60-70% cheaper than the UK and Australia.

https://www.bpesa.org.za/invest-in-south-africa#why
Furthermore, 270 000 plus people work in the industry, with ambitions to grow to 775 000 by 2030. BMW, Samsung, GE, and Amazon are, a few of the global brands, reaping the benefits of the South African Offshoring offerings. When Amazon accessed the skills, technology, and large well-educated talent pool in South Africa they realised they could ramp up quickly and efficiently.

https://www.customerserv.com/blog/why-south-africa-for-call-center-outsourcing#:~:text=Cost%20Savings%20%26%20Incentives,translate%20into%20further%20cost%20savings.
Above all, companies choose South Africa as their offshoring location of choice for these reasons:

• Reliance on a four-decade track record serving domestic and global clients
• Access to a large skilled unemployed workforce with:
  – Superior English skills including recent graduates with Financial Services, IT and Engineering degrees
  – An empathetic, service-oriented cultural affinity for Western countries
  – Neutral accents not discernable as originating from a specific region
• Slow attrition recently estimated at 10,7% according to a recent study by Deloitte
• Tech-savvy and problem solving cited as core qualities
• Time-zone convenience for European clients
• Generous tax incentives for job creation, skills development, impact sourcing and learnership programs
• Cutting edge ICT Infrastructure with government plans to invest $133 billion in seven digital infrastructure projects